Current Vacancies at HearX Group

Job purpose:

Lead product vision and strategy, to increase division profitability by driving product success by designing efficient and scalable systems and products and ensuring on-time and on-budget delivery thereof. The Senior Product Business Analyst takes ownership of products in the B2C division and keeps a handle on product and project aspects including team prioritization, business models, specifications, budgets and financial models, progress tracking, cross-functional alignment, management of resources, and team capacity.

This role works within a multi-disciplinary team.

Team Function:

• Business analysis, design and documentation for division (hearing aid hardware, apps, backend existing product improvements, new products and services, regulatory and quality management)
• Business intelligence analysis for division across call center, marketing, customer delight etc.
• Project and quality management

Minimum education (essential):

• BEng (Industrial) or BCom Informatics (Hons)

Minimum applicable experience (years):

• 5 years minimum experience in business analysis (including 2 years minimum experience in managing projects)

Required nature of experience:

• Business analysis and design within the IT, software or medical device field (SaaS and/ or HaaS models would be beneficial)
• Development of project, product and system specifications and associated documentation
• Requirement gathering and documentation
• Project Management

Skills and Knowledge (essential):

• Excellent computer proficiency (especially in MS Office PowerPoint and Excel)
• Practical knowledge of SDLC
• Report and proposal writing skills
• Excellent communication, presentation, and workshop facilitation skills
• Business process design
• Problem solving abilities
• Functional and technical specification writing skills
• Agile Project Management and/or SCRUM Master or Sprint management
• Customer experience analysis and design

Skills and Knowledge (desirable):

• Business intelligence
• BPMN 2.0
• UML Knowledge
• SQL Knowledge
• Back end, Front end, and Mobile development knowledge
• User interface analysis and design
• Medical device regulatory knowledge
• JIRA or similar

Essential Competencies:

• Examining information
• Documenting facts
• Providing insights
• Making decisions
• Managing tasks
• Producing output
• Taking action
• Pursuing goals

Important Competencies:

• Adopting practical approaches
• Exploring possibilities
• Convincing people
• Articulating information
• Directing people
• Conveying self-confidence
• Showing composure
• Resolving conflict
• Embracing change
• Inviting feedback
• Meeting timescales
• Checking things

Project and Product Management (20%)

• Take personal ownership of projects/ products/ systems and work quality as well as contribute to team development and the hearX ecosystem as a whole.
• Efficient and effective reporting on progress, strategies, product performance, prioritization, decisions, risks, and tasks to Product Owner.
• Accomplish objectives by establishing effective plans, and budgets; reviewing progress, managing priorities and capacity, and making mid-course corrections to ensure optimal outcomes.
• Ensure the team is aligned, meets timelines, and produces content of the highest quality by (but not limited to) coordinating and resolving issues experienced with projects and between team members.
• Effectively track, manage, and escalate project risks
• Effective stakeholder management, communication, and relationship management (both internal across functional teams and external)
• Support Product Owner with recruitment activities as and where needed
• Multi-task on a suite of projects and products, all within different stages of development and implementation.

Business Analysis (Product Research and Development) (40%)

• Analyse, design, and develop effective products, services, and solutions - that are informed by consultation, research, and analysis and consider commercialization, regulatory, legal and operational aspects
• Follow best practice design and development methodologies in sustaining high quality, clean, auditable and manageable products, and systems.
• Effective product, services, and system testing and approval, including ensuring documentation are peer-reviewed, the management of release notes, and effective communication with stakeholders on changes and/or improvements.
• Drive continuous improvement and streamlining of existing products, services, systems, and processes within the division (by identifying issues, bugs, and bottlenecks)
• Drive a data-lead approach within the division, ensuring data is gathered, accurate, top of mind, and considered across functions, products, and deliverables.
• Conduct market, customer, and competitor research to ensure that customer needs, market trends and our competitive advantage is understood and considered in the development of products, services, and solutions.

Regulatory and Quality Management (20%)

• Direct business process improvements, operationalization and optimization for the division (including QMS, practices, standards, and processes)
• Adhere to and ensure compliance with the established processes and standards for the division and product development lifecycle
• Support with the preparation, execution and reporting on user studies as required for certification and quality verification of product roadmap
• Ensure quality control of new and existing products and services, which includes regulatory and legislative compliance (working with the L&R team) - resulting in low failure and returns rates

Documentation and Certification (20%)

• Compile and manage documentation (requirements, specifications, UX, UI designs, process flows, wireframes and test cases etc.) that are of high quality and intuitive/easy to understand
• Compile relevant records as is necessary for compliance with ISO, CE, FDA, QMS (and other) standards and requirements as is applicable to assigned products
• Establish, manage and improve quality standards and processes for product development documentation
• Conduct documentation reviews to evaluate and improve document quality across the division

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Job Purpose:

• Contribute to the robustness of the product roadmap and improvement function with the B2C division. Drive the implementation of the vision for our hardware and software products and line-up. Drive action throughout the organization to ensure the company's products meet the needs of its customers.
• Essentially, get new, compliant, and excellent devices and solutions onto the Lexie platform in the shortest possible time frame, pulling the global team together towards successful product implementation.

Remote Working:

• 2 days work-from-home in line with Company Policy (only applicable after probation is successfully passed)

Minimum education (essential):

• Technical degree (BSc or BEng)

Minimum education (desirable):

• BEng Computer, BEng Biomedical or BEng Electronic

Minimum applicable experience (years):

• 5+ years minimum (8+ years preferred)

Required nature of experience:

• Hands-on software developer having been responsible for the development, implementation and maintenance of 1 or more projects/product.
• Experience with planning, managing priorities and ensuring high quality and timeous delivery
• Hardware integration and testing
• Documentation (specifications and quality management system)
• Source control systems (Git or SVN)
• Familiarity with software configuration management tools, defect tracking tools, and peer review

Skills and Knowledge (essential):

• Able to understand, design and build complex systems
• Able to problem solve and troubleshoot issues and determine causes for success or failure
• Research and product development
• Good development practices utilising modern design patterns and software architectures
• Good communication and stakeholder management skills (internal and external)

Experience with a combination of any of the following (role will require coding across a range of languages and tools):

• C# development
• Web development
• Golang development
• iOS development
• Android development

Skills and Knowledge (desirable):

• A good understanding of storage mechanisms, threading, lifecycles
• Regulatory compliance
• Understanding of RF, BLE and wireless communications is preferable
• Audio processing knowledge
• Knowledge of medical devices and / or hearing aids
• Design and build data stores with complex relationships (relational or NoSQL)
• Built/Design distributed systems, RESTful and back-end APIs, or microservices
• Familiarity with (TDD) unit testing, performance, load, or end-to-end integration tests
• Experience with software like Atlassian JIRA or Monday.com

Project and Product Management (20%)

• Take personal ownership of projects/ products/ systems and work quality as well as contribute to team development and the hearX ecosystem as a whole.
• Efficient and effective reporting on progress, strategies, product performance, prioritization, decisions, risks, and tasks to Product Owner.
• Accomplish objectives by supporting the establishment of effective plans, and budgets; reviewing progress, managing priorities and capacity, and making mid-course corrections to ensure optimal outcomes.
• Ensure the team is aligned, meets timelines, and produces content of the highest quality by (but not limited to) coordinating and resolving issues experienced with projects and between team members.
• Effectively track, manage, and escalate project risks
• Effective stakeholder management, communication, and relationship management (both internal across functional teams and external)
• Multi-task on a suite of projects and products, all within different stages of development and implementation.

Product Research and Development (40%)

• Develop and integrate new products into the Lexie ecosystem, platform, and apps (spanning firmware development, app development, and hardware development). This includes defining product requirements and designing solutions that consider commercialization, legal and operational aspects.
• Follow best practice design and development methodologies in sustaining high quality, clean, auditable and manageable products, and systems.
• Effective product, services, and system testing (including integration and regression testing) and approval, including ensuring documentation are peer-reviewed, the management of release notes, and effective communication with stakeholders on changes and/or improvements.
• Drive continuous improvement and streamlining of existing products, services, systems, and processes within the division (by identifying issues, bugs, and bottlenecks)
• Ensure product design and development is informed by internal data as well as market, customer, and competitor research.

Regulatory and Quality Management (20%)

• Support business process improvements, operationalization, and optimization for the division (including QMS, practices, standards, and processes)
• Adhere to and ensure compliance with the established processes and standards for the division and product development lifecycle
• Support with the preparation, execution, and reporting on user studies as required for certification and quality verification of product roadmap
• Ensure quality control of new and existing products and services, which includes regulatory and legislative compliance (working with the L&R team) - resulting in low failure and returns rates

Documentation and Certification (20%)

• Produce and manage high-quality product development and specification documents in line with the quality standards and processes of the division (incl. handover documentation).
• Compile relevant records as necessary for compliance with ISO, CE, FDA, QMS (and other) standards and requirements as applicable to assigned products
• Assist with the application of, management, and improvement of quality standards and processes for product development documentation across the division
• Conduct documentation reviews to evaluate and improve document quality across the division and support with review and sign-off of subsequent designs and documentation post handover from the division to implementation teams

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Job Purpose:

• Responsible for company-wide cybersecurity and related documents, process and record management to ensure that systems and products are safe and effective. Ensures data integrity, and that information is kept accurate and consistent unless authorized changes are made (and documented), and that confidentiality is upheld by protecting information from unauthorized access. Responsible for cybersecurity compliance and training throughout the Company. As our Senior Cybersecurity Engineer, you'll support us by taking lead on cybersecurity and working with the team to perform ongoing operations, administration, and development of security systems, as well as implementing fixes that would protect our systems. You will continuously work towards high confidence and high accuracy detection rules leveraging abnormal or suspicious events. 

Minimum education (essential): 

• Engineering degree (Computer, Software or Electronic)

Minimum education (desirable): 

• CISM (Certified Information Security Manager) or CISSP (Certified Information Systems Security Professional) or CCSP (Certified Cloud Security Practitioner) ITIL Certified

Minimum applicable experience (years):

• Minimum 5 years experience in Technology & Software Minimum 3 years experience in Cybersecurity

Required nature of experience:

• 3 years in any of: Scala, Go, Java,  NodeJS / JavaScript / Typescript / Ruby
• AWS' ecosystem
• AWS Well Architected Framework
• Trusted Advisor
• GuardDuty / SCP / SSM / IAM / WAF
• Container services such as ECS/EKS.
• Experience drafting and implementing security policies, security procedures, security design and implementation
• Experience with incident detection and management, including penetration tests and vulnerability scans

The following experience/knowledge would be advantageous: 

• ISO 14971 (risk management) compliance
• ISO 27032 (cybersecurity) compliance
• SOC2 Type 2 (with HiTrust attestation) or HiTrust experience (or equivalent)

Skills and Knowledge (essential):

• Deep understanding of automation, quality engineering, architectural methodologies, principles, and solution design
• Familiarity with operational observability, including log aggregation, application performance monitoring, etc
• Understanding of the following: Linux/Windows server and application administration and configuration, networking, scripting and automation, large scale distributed computing architecture
• Solid knowledge of IT security (FortiGate firewalls, EDR, IDS/IPS, SOAR(Rapid7), vulnerability scanning (InsightVM,) forensic and Threat Hunting)
• Understanding of AWS ECS & Kubernetes and Containerisation (Docker/Podman/Containerd) with implementation, support, and design.
• Knowledge in security classification frameworks like MITRE or the cyber-attack kill chain
• Good knowledge and understanding of industry standards, memberships, and frameworks such as CIS and ISO-27001

Essential Competencies:

• Examining Information
• Developing Expertise
• Adopting Practical Approaches
• Providing Insights
• Articulating Information
• Challenging Ideas
• Making Decisions
• Taking Action

Important Competencies:

• Generating Ideas
• Exploring Possibilities
• Developing Strategies
• Convincing People
• Conveying Self-confidence
• Showing Composure
• Embracing Change 
• Inviting Feedback
• Checking Things
• Following Procedures
• Managing Tasks
• Upholding Standards

Cybersecurity Management (30%)

• Drive development standards and processes related to cybersecurity compliance
• Monitor all cybersecurity processes, operations and infrastructure, monitoring internal and external policy and regulatory compliance.
• Review and evaluate development designs (for existing products and during design phase for new products) to identify gaps in cybersecurity controls, and drive updates to any cybersecurity or compliance documentation.
• Liaise with internal and external stakeholders to prepare for SOC2 Type I (and future roadmap towards HiTrust). 
• Drive cybersecurity audit strategy and readiness from a dev, security and devops perspective. 
• Identify, implement and maintain all security tools and technology.
• Schedule (and ideally automate) ASV scans and internal vulnerability scans, remediating findings and ensuring accurate & timely reporting to satisfy PCI DSS requirements.
• Schedule annual Penetration Tests with external supplier(s) and ensure implementation of items identified in remediation plans.
• Complete required cybersecurity applications and records for large customers and audits, including reporting as required.

Infrastructure Management (30%)

• Advise on the planning, installation, monitoring and maintenance of IT systems and infrastructure focused on cyber security.
• Design and execute short-  and long-term strategic plans to ensure infrastructure (cloud, security and devops) capacity meets current and future needs.
• Develop, execute and oversee procedures, policies and related training plans for cybersecurity project management and infrastructure administration.
• Conduct research and recommend changes in services, products, protocols, and standards to support development efforts and infrastructure procurement.
• Define and manage Disaster Recovery Strategy for the organization.
• Define software and hardware standards in collaboration with stakeholders and owners.
• Ensure appropriate security levels on network, infrastructure and servers are maintained, ensuring that the IT team follows the requirements set in line with cybersecurity standards.
• Implement cybersecurity continuous improvement programs.
• Crisis management - keeping stakeholders informed and actively working with teams to return service in the shortest possible time frame
• Effective management and optimisation of vendors (where applicable) as well as collaborating with the dev and IT teams as necessary

 Risk Management and Compliance (30%)

• Collaborate with divisional Product Owners to define and centralise risks and put mitigation measures in place for new and existing products and services, from a cybersecurity and privacy perspective.
• Improve the automation of security controls.
• Work closely with the dev team on defining industry-standard processes and system requirements, identifying and proposing fixes to shortcomings in dev lifecycle
• Work with the dev team to ensure that security standards and policies are being set up and configured correctly, ensuring adherence to certifications and best-practice.
• Remediate audit items by putting measures in place to prevent the reoccurrence of findings.
• Manage internal and external audits as required with relation to cybersecurity.
• Maintain documentation for cybersecurity-related risks, processes and findings.

QMS and Documentation 10%

• Manage annual cybersecutiy plan and calendar.
• Proactively keep stakeholders updated on status, progress, risks and problems.
• Review and approve documented outcomes of Penetration Tests, Remediation Plans and required activities. 
• Review and approve documented outcomes of Vulnerability Scans, Remediation Plans and required activities.
• Maintain cybersecurity documents and records in line with certification requirements. 
• Maintain document bank and matrix for the cybersecurity setup and external customer-audit matrix requests.

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Job Purpose:
The Salesforce Developer will perform hands-on technical implementation, with a focus on delivering functional solutions on the Salesforce.com platform. The Salesforce Developer will take a role in the design, implementation, deployment and documentation of projects that leverage the Salesforce.com toolset.

Minimum education (essential):

• Matric
• Salesforce Certification

Minimum education (desirable):
Bachelor’s degree in Computer Science or Engineering (or similar)

Minimum applicable experience (years):
3+ years of related Salesforce experience

Required nature of experience:

• Software Developer  
• Experience with the Salesforce development toolkit 
• Experience developing Apex classes, triggers, VisualForce pages, Lightning components, and web services leveraging the Salesforce REST and SOAP APIs
• Small to medium sized project experience in Salesforce

Skills and Knowledge (essential):

• On platform declarative customizations, Lightning Components, Apex, Data Loader, Workbench
• Sales Cloud 
• Service Cloud 
• Sales Engagement (High Velocity Sales) 
• Marketing Cloud
• Marketing Cloud Intelligence (Datorama) 
• Salesforce OMS 
• Service Cloud Voice
• Salesforce Connect
• ECI (Einstein Conversational Insights)

Essential Competencies:

• Examining Information
• Adopting Practical Approaches
• Inviting Feedback 
• Team Working
• Meeting Timescales
• Checking Things
• Taking Action 
• Pursuing Goals

Important Competencies:

• Interpreting Data
• Providing Insights
• Generating Ideas
• Articulating Information 
• Making Decisions
• Challenging Ideas
• Conveying Self-Confidence
• Embracing Change
• Showing Composure
• Understanding People
• Managing Tasks
• Producing Output

Analysis and Planning 15%

• Multitask on a range of products and tasks simultaneously, defining priorities and ensuring efficiency.
• Define and communicate problems, goals and acceptance criteria.
• Communicate and collaborate with development, business analyst and design teams to solve problems, make recommendations and discuss best programming practices.
• Work with stakeholders to achieve appropriate solutions.
• Conduct research on possible solutions and techniques.
• Analyse systems for root cause, impact, workarounds and permanent fixes.
• Determine and account for dependencies among deliverables, products and systems.
• Accurately estimate duration of deliverables.
• Identify and mitigate risks.
• Document analysis and planning process.
• Communicate effectively with the line manager on progress, priorities and workload.

Programming 50%

• Follow project plan or applicable work instructions (i.e. Jira) to develop software.
• Develop complex CRM solutions to ensure that best practices are followed and the best data solutions are provided. 
• Meet deadlines and timelines as determined in the planning phase.
• Adhere to agreed upon standards for code, as set and determined by the Tech Lead. 
• Generate and maintain effective and efficient high quality code. 
• Use effective and efficient components & techniques to implement solutions.
• Ensure all work is versioned and backed up according to company standards.

Testing and Implementation 20%

• Ensure that all work is tested, benchmarked and fulfills functional requirements before submission.
• Prepare a test environment, examples and instructions.
• Ensure the test environment caters for end-to-end testing of all applicable systems in the integration landscape.
• Participate enthusiastically in peer code reviews.
• Deploy changes to the production environment.
• Maintain system and product change logs and release notes according to company standards.

Reporting and Communication 15%

• Take ownership for work, tasks and communication
• Keep project documentation up to date and according to company standards.
• Provide timeous, efficient and effective feedback on project status.
• Proactively keep stakeholders updated on progress, risks and problems.
• Assist in the collection and documentation of user requirements, development of user stories, estimates and work plans.
• Prepare reports, manuals, SOPs and other documentation on the status, operation and maintenance of software.
• Provide insight and feedback on queries regarding relevant projects.

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Job Purpose
Hearing Expert’s will provide high quality counselling and remote care to the Lexie customers in the United States. They will ensure that customers understand the effects of hearing loss, and counsel them through the options available to them in terms of hearing care. Once a customer of the Hearing Aid company, the customer will be assisted remotely via video and voice calls, emails and various live chat platforms, with the Junior Hearing Experts troubleshooting issues with hearing aids remotely, providing hearing aid retention through support calls to the customers and the onboarding new customers.

Education
Minimum Requirements:
B. Communication Pathology in Audiology (essential)
M. Communication Pathology in Audiology (desirable)

Experience

• 1 - 2 years experience as an Audiologist
• Sale and fitment of hearing aids
• Troubleshooting hearing aid-related issues
• Troubleshooting customer experience-related issues
• Basic fine-tuning of hearing aid settings
• Customer relations and relationship management
• Administration and customer record management
• Working within a digital environment
• Working in a call centre or in sales (advantageous)
• Ease of use with video calling (advantageous)

Skills And Knowledge

• Excellent English skills
• Excellent communication ability and oratorship
• Working with a customer management system
• Conflict management

Customer Support 60%

• Complete assigned CRM tasks for follow-up, support, and survey call to customers.
• Obtain and note quality information from the customers to allow for effective management of the relevant escalation.
• Respond to customer queries and follow up with feedback.
• Interpret customer input and feedback into an improved service in terms of hearing aid adoption and acclimatization.
• Troubleshoot customer feedback and complaints to resolve hearing aid functionality and experience issues, over either voice or video call, live chat, email or text message
• Offer solutions to customers to improve hearing aid functionality and experience.
• Solve problems as effectively and efficiently as possible in the least amount of time.
• Offer quality information and comprehensive troubleshooting to customers to reduce call backs.
• Escalate and assign queries correctly and with discretion for efficient resolutions.
• Liaise with other Hearing Exerts to improve customer satisfaction.
• Make supervised adjustments to hearing devices, using remote support when advised by the Hearing Experts.
• Achieve set retention goals and onboarding targets.
• Ensure that the majority of Lexie users have gone through the onboarding process (where possible).
• Provide feedback to the Product Development Audiologist on the performance of the devices, customer feedback and Hearing Hub performance as required by such audiologist.

Customer Experience 20%

• Ensure customers have a positive view of hearX and Lexie and the customer support team and processes.
• Conduct business in a professional manner when communicating and interacting with customers to ensure customer satisfaction.
• Solve problems as effectively and efficiently as possible by reducing the time spent with each query.
• Liaise with Relationship Managers and Hearing Experts to improve customer satisfaction.
• Maintain customer support KPA’s at all times to ensure a high ‘customer effort score’ by going above and beyond for customers.
• Gather customer feedback via post-call reviews and the Lexie Rewards program.
• Actively communicate with other staff members to ensure best practice customer satisfaction.
• Reinforce information provided on a call with texts and/or emails.

Continuous Improvement 10%

• Liaise with the marketing team and maintain the list of FAQs and queries logged by customers; and the corresponding responses.
• Guide management on the needs and desires of our prospective and existing customers.
• Provide customer feedback on product or training information to management.
• Provide feedback to management and marketing on the support material available that could be helpful to customers and staff.
• Report any roadblocks and limitations to management.
• Actively participate in training activities and successfully complete training activities.
• Report to and work with other customer relationship managers in the Contact Centre to ensure customer satisfaction.

Quality & Compliance 10%

• Maintain absolute customer confidentiality and protection of personal information in accordance with procedure.
• Keep quality customer interaction logs complete and up to date, on any system, sheet or form as required in accordance with procedure.
• Ensure that the records reflect accurate representations of the customer interactions, and ensure that escalations are recorded with the optimal amount of information for effective and efficient resolution.
• Ensure other required documents, reports and email accounts are up to date and accurate

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Job Purpose:
Contribute to the development of new products and the improvement of current audiometric devices within the B2B division and occasionally B2C. This is achieved by working on both the hardware and software aspects of medical devices, documenting and ensuring that the audiometric products comply with various product-specific and regulatory standards and directives.

The role requires the ability to work on projects in different phases of development alongside various internal teams. Effective communication with scientific advisors and SMEs, and external manufacturers or suppliers of goods and services is also essential.

The role requires the ability to work on projects in different phases of development alongside various internal teams. Effective communication with scientific advisors and SME's and external manufacturers or suppliers of goods and services is also essential.

Minimum education (essential):

• BEng Electronic Engineering

Minimum education (desirable):

• BEng Hons Electronic Engineering

Minimum applicable experience (years):

• 3+ years

Required nature of experience:

• Research, design, and prototyping of electronic hardware and software, both from a planning and hands-on perspective
• Troubleshoot and problem-solve electronic software and hardware systems.
• Design mechanical parts for electronic hardware or transducers. 
• Technical compliance testing including basic safety testing (60601-1), EMC (60601-1-2), and product-specific standards (e.g., Audiometer standards - EN/IEC 60645-1).

Skills and Knowledge (essential):

• Hardware and Software
• Digital signal processing techniques as it relates to audio, and biomedical signal processing techniques. Software expertise in Matlab or alternatives are required.
• Analog circuit design.
• CAD software like Solidworks.

Skills and Knowledge (beneficial):

• Acoustics - specifically accurate measurement and quality assurance.

Electronic Engineering 40%

• Design and development of components for audiometric products.
• Manage medical device design and development requirements.
• New hardware developments, including product fixes, new features and improvements.
• Provide input for clinical and technical evaluation of products.
• Conduct EMC testing as and when required. 
• Ensure the current products and new products adheres to device specific and EMC standards.

Research & Development 40% 

• Assist with risk assessments, clinical investigations and product regulatory research.
• Conduct research on new product development and existing product improvements based on latest trends and regulations.
• Develop prototype hardware as required, including arranging manufacturing quotes and services. 
• Troubleshoot and test mobile device hardware issues relating to hearX software.

Product Operations 10%

• Oversee calibration process.
• Assist with manufacturing operations on device standardisations and validations 
• Control and monitor audiometric measuring equipment, including scheduled maintenance and calibrations.
• Assist with medical device qualification and certification.

QMS 10%

• Ensure that QMS guidelines are adhered to. 
• Ensure that all supporting documents are kept to date. 
• Ensure that all processes are kept relevant.

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Job Purpose:
To assist with the management of employee relations, dispute resolution, discipline management and compliance with labour laws and company policies. You will work closely with the HR team to ensure a harmonious working environment, resolve employee grievances, and maintain positive relationships between the company and its workforce.

Minimum education (essential):
Certificate or Diploma in Human Resources Management / Industrial Relations/  Labour Law

Minimum education (desirable):
Diploma in Human Resources Management / Industrial Relations/  Labour Law

Minimum applicable experience (years):
1 - 5 years

Required nature of experience:

• Labour Consulting 
• Implementing of HR policies and processes 
• Discipline Management
• Employee Relations 
• HR assistant/ IR assistant 
• Experience in a call centre environment (beneficial)

Skills and Knowledge (essential):

• Relevant labour legislation - BCEA, LRA, EEA
• Sound knowledge of HR best practices
• Strong communication, mediation, and conflict resolution skills
• Ability to handle sensitive and confidential information with discretion
• Excellent interpersonal skills and the ability to build rapport with employees and management

Essential Competencies:

• Establishing Rapport
• Showing Composure
• Thinking Positively 
• Meeting Timescales
• Following Procedures
• Managing Tasks
• Upholding Standards
• Producing Output

Important Competencies:

• Examining Information
• Documenting Facts
• Developing Expertise
• Convincing People
• Articulating Information
• Resolving Conflict
• Embracing Change
• Inviting Feedback
• Understanding People
• Team Working 
• Checking Things
• Taking Action

Employee Relations 40%

• Act as a point of contact for employees regarding workplace-related concerns, complaints, and grievances.
• Assist in investigating and resolving employee disputes and conflicts.
• Collaborate with the HR team and line managers to address employee relations issues in a timely and fair manner.
• Promote a positive and inclusive workplace culture that fosters effective communication and employee engagement.
• Assist with development, implementation and maintenance of HR policies and procedures.
• Assist with the development and implementation of HR initiatives and systems.
• Stay up
•  to date with relevant labour legislation and advise Management on changes that will/might affect the Company.

Discipline Management / Dispute Resolution 40%

• Assist in administering the disciplinary process, including issuing warnings and ensuring compliance with due process.
• Coordinate disciplinary hearings and documentation.
• Maintain accurate records of disciplinary actions taken.
• Address and resolve employee concerns, grievances, and workplace conflicts in a fair and timely manner.
• Mediate disputes and facilitate effective resolutions between employees or between employees and management.
• Provide advice and guidance to employees and management on employee relations matters, policies, and procedures.

Compliance 15%

• Stay updated with South African labor laws and regulations to ensure the company's compliance with all relevant legal requirements.
• Advice on disciplinary actions, terminations, and other employment decisions in adherence to Labour laws and company policies.
• Participate in hearings and disciplinary proceedings, as required.

QMS 5%

• Ensure that QMS guidelines are adhered to. 
• Own and manage the HR QMS process and associated records.
• Ensure that all supporting documents are kept to date. 
• Ensure that all processes are kept relevant.

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Job Purpose:

Responsible for ensuring that various exciting strategic projects within the medical and health tech (SaaS and HaaS) environment are managed and completed. Responsible for ensuring that resources are equipped with required knowledge and information to complete projects in accordance with timelines. Projects may vary from taking hardware projects to market, to internal large feature development projects.

Minimum education (essential):

• Relevant formal certification in Project Management

Minimum education (desirable):

• Registration at relevant project management institute

Minimum applicable experience (years):

• 5 years experience

Required nature of experience:

• Project Management
• Internal and external stakeholder management

Skills and Knowledge (essential):

• SaaS projects
• Process Management
• Project Initiation and Planning
• Project Control
• Risk Management
• Research and Presentation skills
• Salesforce

Essential Competencies:

• Examining Information
• Documenting Facts
• Providing Insights
• Making Decisions
• Managing Tasks
• Producing Output
• Taking Action
• Pursuing Goals

Important Competencies:

• Adopting Practical Approaches
• Exploring Possibilities
• Convincing People
• Articulating Information
• Directing People
• Conveying Self-Confidence
• Showing Composure
• Resolving Conflict
• Embracing Change
• Inviting Feedback
• Meeting Timescales
• Checking Things

Project Management 60%

• Develop strategies (“way-of-work”) for the implementation of projects within hearX, including tool identification, documentation requirements, and considering all aspects including commercialisation, legal and operational.
• Follow best practice project management methodologies in sustaining high quality, clean, auditable and manageable projects.
• Define draft project scope, objectives, milestones, and timelines.
• Conduct market research relating to the project needs and requirements, facilitate workshop(s) to refine the scope and ensure translation of requirements into a detailed project plan, to be signed off by the line manager.
• Identify, track and ensure sufficient mitigation for risks to project implementation and on-time delivery.
• Manage project budgets; tracking against actuals and reporting on such to management.
• Drive change management between stakeholders to ensure successful project delivery.
• Track and report on project progress on agreed-upon cadence.
• Ensure on-time and in-full delivery of project milestones and outcomes in accordance with defined deadlines.

Stakeholder Management & Communication 30%

• Identify stakeholders and ensure buy-in and alignment.
• Coordinate and conduct feedback meetings with stakeholders, keeping meeting notes and communicating next steps and deliverables to all stakeholders. 
• Define communication platforms and cadences and ensure adherence by larger project team (i.e. Creating relevant slack channels and project meetings).
• Keep all stakeholders up to date within the above defined cadence and plan.
• Proactive course correction, communication and stakeholder management in terms of any delays in deliverables, project risks, or critical path alterations.
• Ensure appropriate handover to relevant stakeholders after successful completion of project.
• Manage the expectations from stakeholders in line with business requirements and required timelines, preventing scope creep where necessary and ensuring that project purpose remains clear and achievable.

Record- Keeping 10%

• Compile relevant documentation before, during and after the project completion, and ensure handover to relevant stakeholders.
• Compile relevant records as is necessary for compliance to ISO, CE, FDA (and other) standards and requirements as is applicable.
• Ensure creation and storage of project documentation is in accordance with hearX QMS processes and requirements.
• Take personal ownership for projects and work quality as well as contributing to team development and the hearX ecosystem as a whole.

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Job Purpose:
Conduct research, bench studies and user studies with the required documentation, to prove the efficacy of products in accordance with regulatory and legal requirements.

Minimum education (essential):
M.Communication Pathology in Audiology

Minimum applicable experience (years):
1 - 2 years (post comm serve)

Required nature of experience:

• Audiological research: design and implementation 
• Report writing and documentation
• Fitment of hearing aids
• Fine tuning of hearing aid settings
• Customer relations and relationship management
• Working in a clinical environment and interacting with both clinical and non-clinical and academic colleagues
• The development of research protocols and the management and organization of data (user studies).

Skills and Knowledge

• Excellent English skills and communication ability 
• Ability to organize and run a research project
• High competence in hearing aid fitting/aural rehabilitation
• Proven ability to work collaboratively with colleagues to achieve research aims and/or clinical goals
• Computer literacy

Essential Competencies:

• Examining Information
• Documenting Facts
• Adopting Practical Approaches
• Exploring Possibilities 
• Convincing People
• Team Working
• Meeting Timescales
• Checking Things
• Following Procedures
• Producing Output

Important Competencies:

• Developing Expertise
• Interpreting Data
• Articulating Information
• Making Decisions 
• Thinking Positively 
• Resolving Conflict 
• Understanding People
• Valuing Individuals
• Showing Composure 
• Managing Tasks
• Upholding Standards
• Taking Action 
• Seizing Opportunities

Research: User and Clinical Studies 60%

• Conduct user studies, usability engineering studies, RETSPL studies, Clinical validation studies and all other product related studies to support the product development team (including contextual discovery, experience mapping, diary studies, early stage concept and prototype testing, lab based and contextual usability and accessibility testing).
• Manage all aspects and requirements of the research study being performed (including planning, time allocation, funding, participant recruitment, performing the relevant testing and documentation).
• Work with the team to develop and advocate appropriate research strategies to understand user needs for a service, and to continually test and improve the service.
• Foster a culture of team involvement in user research, team analysis, design rationale and decision making based on user needs.
• Design, execute and analyse quantitative and qualitative surveys.
• Effectively document and communicate user research findings to the team and the wider organisation.
• Prepare reports and relevant documentation required for regulatory submissions.
• Liaise with the relevant teams to turn user research findings into stories and actions that lead to valuable product and service features.

Documentation and certification 25%

• Assist the Legal & Regulatory team with the required documentation for regulatory bodies.
• Report on all research in a format acceptable for regulatory bodies.
• Investigate certification requirements and to give feedback to the product development team.

Literature Reviews 15%

• Keep up to date with new research or publications in the related field of the user studies.
• Conduct market research to stay up to date with trends and competitors. 
• Document any relevant literature and update the body of literature.
• Liaise with the Legal & Regulatory team on the knowledge obtained in the reviews.

QMS

• Ensure that QMS guidelines are adhered to. 
• Ensure that all supporting documents are kept to date. 
• Ensure that all processes are kept relevant.

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Job Purpose:
Develop and improve the product range, UI/UX, corporate image and stationery and edit videos.

Minimum education (essential):

• Matric
• Diploma in Graphic Design, Digital Media or equivalent

Minimum education (desirable):
Degree in Graphic Design, Digital Media or equivalent

Minimum applicable experience (years):
5 years

Required nature of experience:

• Graphic Design with the following programs: Photoshop, Illustrator, InDesign, other vector based software (proof of projects will be required).
• Iconography, illustration and mobile app based design. 
• Campaign and promotion design and layout.
• Corporate identity design and establishment. 
• Print and digital marketing collateral design.
• Experience in the use of Sketch would be advantageous.
• Experience in UI/UX designs as well as mobile/tablet app design will be highly advantageous.
• 3D design and animation experience would be advantageous.

Skills and Knowledge (essential):

• Adobe Suite including Photoshop, Illustrator, InDesign, Premiere Pro, After Effects.
• Strong computer skills and excellent knowledge of Google Suite.
• Proficiency in Microsoft PowerPoint or other related software to design presentations.

Essential Competencies:

• Generating Ideas 
• Showing Composure
• Inviting Feedback 
• Team Working 
• Meeting Timescales
• Checking Things
• Managing Tasks
• Producing Output

Important Competencies:

• Developing Expertise 
• Adopting Practical Approaches
• Providing Insights
• Exploring Possibilities 
• Convincing People
• Articulating Information 
• Thinking Positively
• Embracing Change 
• Valuing Individuals
• Following Procedures
• Upholding Standards 
• Taking Action

Graphic Design 60%

• Act as brand custodian to ensure all material is aligned to CI and continuously provide constructive suggestions to improve.
• Contribute to design style, format, print production and timescales.
• Design content for social media, as well as other types of media for campaigns, proposals and pitches.
• Design traditional content such as brochures, flyers, business cards etc. 
• Design professional presentations to be used for pitches and conferences.
• Design of internal material. 
• Gather research and implement the latest design trends.
• Provide proactive feedback to the marketing team and relevant BA’s regarding status of products.

UI / UX Design 30%

• Plan, design and develop UX and UI.
• Improve and implement innovative ideas in terms of UX and UI.
• Design elements and iconography for app and website
• Design and correct any graphics on website and app UI’s.

Video Editing 5%

• Edit and compile videos from assets that are either created in Adobe Illustrator or Adobe After Effects.
• Edit and compile videos from existing footage or from stock footage.
• Edit and compile videos from footage received by external resources. 
• Edit videos that can be used for Social Media as well as Digital Campaigns.
• Incorporate the various product brands’ respective look & feel.
• Invite and incorporate Brand Lead, Marketing Lead and Management feedback into the videos.

QMS 5%

• Ensure that QMS guidelines are adhered to. 
• Ensure that all supporting documents are kept to date. 
• Ensure that all processes are kept relevant.