Information Technology Technician at Continuate IT Services

About the job

• We now require a customer-focused IT Support Technician to join our team to provide first-class geeky customer service and customer support. The majority of work will be office based. The IT Business Support Specialist will be responsible for day-to-day operational activities of help-desk support, network administration, cloud server administration, business optimisation and ERP support. In addition, the majority of the incumbents time will be spent on project work and maintaining and growing the organisation’s technology infrastructure from both a software and hardware perspective.

IT Support (remote and on-site)

•  Problem investigation
•  Remote Management
•  Problem diagnosis
•  Solution implementation
•  Documentation of actions and findings
•  Communication with the customer throughout the process
•  Escalation of problem where appropriate
•  Set up of user accounts
•  Proactive support – ongoing maintenance and monitoring of systems as per our Service Level Agreement

Installation

•  Preparation of equipment and services in line with work specifications and appropriate deadlines
•  Implementation of hardware and services through onsite or remote work

Education & Qualifications:

1. Matric

2. A+, N+ required

3. 2-4 years in IT

4. Windows 7, Windows 8, Windows 10 experience

5. Own vehicle and valid driver’s license.

Advantageous to your success in providing 1st and 2nd line IT Support:

1. Experience with MS Windows server 2012/2016/2019

2. Advanced experience with Windows 7/8/10 and Mac OS

3. Basic Understanding of TCP/IP Networking and cabling.

4. Microsoft Office 365 installation and administration