Infrastructure - Site Reliability Engineer at Stonehage Fleming

OVERALL PURPOSE

• The Site Reliability Engineer is a member of the IT infrastructure team and is responsible for providing support to Stonehage Fleming's cloud and private cloud environments using a DevOps methodology.

Key Responsibilities    
PRINCIPAL ELEMENTS & ACCOUNTABILITIES

•   Support an infrastructure driven with an infrastructure as code effort
•   Track and manage work and priorities through ticketing system in coordination with the Infrastructure Manager
•   Assist in any operation request/issue related to public and private cloud environments
•   Participate to monitoring and operation of a cutting-edge monitoring solution to be proactive about IT problems
•   Provide automated solutions to requests, reoccurring problems and capacity management
•   Create or develop standard operation procedures and knowledge articles as new issues arise or develop 
•   Automation of all the IT stack (servers, storage, switches, routers, firewall)

QUALIFICATIONS AND EXPERIENCE

•   Ideally you will be a graduate in a numerate or IT degree 
•   Minimum 3 years’ experience in a data / network related environment 
•   Demonstrated history of working in public and private clouds

Technical Skills 

•   Strong knowledge of Ansible, Git, TerraForm technologies
•   Strong knowledge of Linux operating system
•   Good knowledge of Microsoft Windows Server
•   Good knowledge of Docker containers and Kubernetes orchestration
•   Good knowledge of Zabbix, Graylog or similar technologies
•   Ability to script in Bash and ability to code in Python
•   Comfortable navigating files and CLI in text-based interfaces from secure environment
•   Willingness to learn new technologies at a fast pace and developed problem solving abilities

Personal Skills 

•   Strong team player
•   Strong command of business English and able to present technical issues in business friendly language 
•   Proven analytical and problem-solving abilities and able find cost-effective solutions
•   Well-organized and detail orientated 
•   Able to balance multiple tasks and projects and quickly adapt to new variables
•   Experience in planning and executing projects with recognised project management methods
•   Passionate engaged, customer-driven and positive attitude
•   Able and willing to handle out-of-band requests and emergency calls