Inland First Mile Agent - Cape Town at Maersk Line

Key Responsibilities:

• Liaising and preparing transport plans with suppliers.
• Allocation of work via TMS and drive process efficiency ensuring that we focus on customer outcomes.
• Get understanding of the customers business when proposing viable solutions.
• Maintaining On-Time Delivery as per customer requirement (internal / external customers).
• Identify recurring service failures and process gaps in intermodal delivery and initiate steps to address root cause
• Optimize experience by challenging business rules/ limitations where possible
• Evaluation of cases/issues and capture of voice of customer to ensure instant resolution takes place.
• Attend/setup telecoms to address customer concerns, regularly overview of accounts / corridors.
• Actively engage with customer experience and intermodal vendors for workable solutions and timely resolution.
• Own and manage the finance process and administration for all work  executed
• Coordinate the delivery of FCL containers to DC’s in the area.
• Cato Ridge focal – provide regular updates.

Who we are looking for:

• 3+ Years of experience of logistics operations.
• Strong stakeholder management skills
• You are ready and always prepared to go the extra mile to deliver on what Maersk has promised to customers.
• Understand process thinking and operational processes, result oriented, strong sense of urgency with a cost ownership mindset.
• Ability to identify weak spots and proactively engage in analysis and solutions.
• Can timely communicate internally and externally to relevant stakeholders.
• Ability to work under pressure.
• Ensure that all activities within the intermodal, rail, barge departments are handled in a proper and timely manner.
• Be a value adding team player with a big picture solutions mindset.
• Strong visibility and reporting skills.
• Excellent written and communication skills.
• Proficient to advance in Microsoft Excel skills required.
• Bachelor's degree will be an advantage