Inland First Mile Agent (Dry) - South Africa at Maersk Line

Role Overview:

As a key member of our operations team, you will be responsible for coordinating and managing the movement of goods through various transportation modes, ensuring timely and efficient delivery to our customers. This is an exciting opportunity to join a dynamic team and play a critical role in our mission to integrate global trade and improve lives.

Responsibilities:

• Collaborate with suppliers to prepare transport plans and ensure efficient allocation of work orders.
• Develop a deep understanding of customers' businesses to propose viable solutions that meet their needs.
• Maintain on-time delivery standards and resolve any service failures or process gaps in intermodal delivery.
• Optimize customer experience by challenging business rules and limitations where possible.
• Evaluate cases and capture the voice of the customer to ensure instant resolution.
• Attend customer meetings and set up telecoms to address concerns and review accounts/corridors.
• Engage with customer experience and intermodal vendors to develop workable solutions and ensure timely resolution.
• Own and manage the finance process and administration for all work executed.

Who we are looking for:

• 3+ years of experience in logistics operations, with reefer (cold chain) experience preferred.
• Strong process thinking and operational process skills, with a focus on results and a cost ownership mindset.
• Ability to identify weak spots and proactively engage in analysis and solutions.
• Strong communication skills, both internally and externally, with the ability to work under pressure.
• Ability to handle activities within intermodal, rail, and departments in a proper and timely manner.
• Strong team player with a big picture solutions mindset.
• Excellent written and communication skills.
• Proficient to advanced Microsoft Excel skills required.
• This position involves weekends and after-hours work during peak seasonal periods.