Insurance Administrative Assistant at Hire Resolve

• A prominent financial services group is seeking an organized and client-centric Insure Adviser Assistant to join their team in Bela-Bela (Warmbad), Limpopo. The primary focus of this role is to deliver exceptional after-sales service and comprehensive administrative support, contributing directly to ongoing client relationship management, policy retention, and practice growth.

Key Performance Areas:

• Underwriting & Policy Administration: Apply internal underwriting policies across portfolios, coordinate annual policy renewals, and maintain strict service level agreement (SLA) deadlines.
• Quotations & Financial Structuring: Compile precise insurance quotations and suggest competitive rates/pricing on behalf of the broker consultants.
• Client Relationship Management: Act as a central point of contact for verbal and written broker and client queries, ensuring professional problem-solving and quality service delivery.
• Compliance & Transaction Monitoring: Ensure absolute adherence to FAIS compliance frameworks and accurately record all transaction details.
• Systems & Workflow Tracking: Maintain data integrity by utilizing core insurance administration software (including TIAL systems) to process data and manage daily operational tasks.

Minimum Requirements:

• Education: Grade 12 / Matric and an NQF Level 4 Short-Term Insurance Certificate (Essential).
• Professional Registration: Successful completion of the Regulatory Examination for Representatives (RE5) is essential.
• Experience: Minimum of 3 years of relevant short-term insurance administration or underwriting experience (prior exposure to Commercial and Agri insurance lines is highly advantageous).
• Systems Knowledge: Strong computer literacy (MS Office suite) and a working knowledge of insurance products and TIAL systems.
• Languages: Proficient in both spoken and written English, plus at least one other official South African language.
• Attributes: Strong planning and organizational skills, excellent interpersonal abilities, and a collaborative team-player mindset.