Insurance Consultant at Santam Insurance

What you will do

This role is focused on, but not limited to; servicing broker requests, including enquiries.

What will make you successful in this role?

• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
• Dealing with general insurance and policy specific enquiries
• Dealing with policy maintenance
• Dealing with general Agri Asset insurance and policy specific enquiries, and amendments
• Managing client expectation on expected turnaround times for submitted requests
• Adhering to underwriting criteria and regional requirements

Qualifications And Experience

• Matric/Grade 12
• Relevant Insurance related qualifications (eg NQF level 5) advantageous
• 60 commercial lines FAIS credits
• Proven work experience in commercial, agriculture policy administration and underwriting
• Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets

Knowledge And Skills

• Excellent verbal and written communication skills
• Bilingual (Afrikaans and English)
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
• Detail Orientation skills
• Computer literate (MS Office Package-Good excel experience))

Personal Attributes

• Commercial thinking ability
• Effective communication
• Following process and procedures
• Adapting and Responding to Change
• Goal oriented
• Living the values (The Santam Way)
• Resilience
• Client Delight

Turnaround time

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation
Who We Are

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.