Intermediate Travel Designer : Staff Travel at Wilderness

Primary Purpose

• The Owned Brands Staff Travel Consultant is responsible for managing and completing the booking confirmation process on the Wilderness Window. They play a crucial role in ensuring the accuracy and financial health of each booking.
• This position is based in Johannesburg or Cape Town

Detailed Responsibilities

• Keep all booking information updated in the system ensuring CRM is continually up to date.
• Keep updated with all Wilderness and Associated product updates, as well as technology updates
• Attend all Wilderness and Associated Product training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process
• Keep abreast with company policies, procedures and system updates
•  Quote on bookings for all Owned Brands staff travel
• Request and negotiate rates from suppliers
• On receipt of confirmed bookings, check that all arrival and departure dates are correct and correspond in the Wilderness Window.
• Update and review all information in the itinerary and ensure that what is in the Wilderness Window matches the supplier documents .

 CANDIDATE PROFILE

Qualification:-

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality.

Experience:-                     

• 4-5 years’ experience at a Senior level.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, Email, Teams, Internet browsers)
• Proven English literacy.
• Working knowledge of TourPlan and WISH or similar booking/operating system.
• General product knowledge on Southern and East Africa.
• Personal or educational travel experience advantageous

Skills:                

• Excellent communication skills in English, both written and oral
• Excellent attention to detail and accuracy in data capturing.
• Foreign language skills advantageous.