Internal Account Manager x2 at Pinnacle ICT

Job Purpose

• The Internal Account Manager plays a crucial role in maintaining and growing relationships with Pinnacle’s valued clients. Responsible for managing a portfolio of existing accounts, ensuring exceptional customer service, as well as identifying opportunities to grow the business by increasing sales and revenue.

Key Responsibilities

•  Achieve monthly sales targets
•  Professionally manage the sales process
•  Maintain existing customer base – build and maintain strong lasting relationships with customers
•  Understand customer business needs and requirements
•  Serve as the primary point of customer contact
•  Identify and pursue sales opportunities
•  Develop sales account plans and strategies to achieve revenue growth targets
•  Establish and grow a new customer base
•  Liaise with customers regularly to maintain and build relationships
•  Maintain current client ICT Distribution base and forecasts
•  Develop a sales plan per account
•  Generate sales leads and constant follow-up with deals
•  Identify sales opportunities to market products and the Company
•  Accurately compile quotations
•  Follow up on quotes, converting them to orders
•  Embrace continuous learning by attending product training, staying up to date with industry trends, technology solutions and product offerings
•  Provide customers with advice on IT products and solutions
•  Attend and network at sales events
•  Processing and administration of relevant sales documentation
•  Updating backorders and orders received daily
•  Address and resolve customer concerns or issues promptly and effectively
•  Collaborate with External Sales Managers to ensure customer satisfaction
•  Prepare reports and forecasts for management as required

Requirements
Experience and Knowledge:

•  A minimum of 3 years of sales experience in an account management position
•  Previous sales experience within the ICT Distribution industry will be an advantage
•  Proven track record of sales success (preferably within the ICT Distribution industry)
•  Previous experience selling and working with customers at all levels of an organization including high-profile customers
•  Experience in identifying sales opportunities and using skill set to develop solutions
•  Working experience in a customer service environment
•  Experience preparing and presenting quotations
•  Experience developing sales plans and closing deals

Skills and Education:

•  Matric, preferably with mathematics
•  A tertiary qualification and/or a relevant diploma in Sales, Marketing, or IT will be an advantage
•  Intermediate skills in MS Word, Excel, Outlook, and PowerPoint
•  Proven sales skills/ability
•  Excellent verbal and written business communication skills
•  Able to complete basic calculations (ability to work with numbers)
•  Organized individual who is deadline-driven with good time management skills
•  Excellent interpersonal skills
•  Good attention to detail
•  Developed negotiation skills
•  Excellent administration skills

Personal Attributes

•  Able to work in a pressured environment, to chase and meet targets
•  Interested in continuously learning about technology products
•  Confident, self-motivated, and display a high level of energy
•  Customer service orientated
•  Enjoy collaboration and able to work as part of a team
•  Willing to go the extra mile to deliver the exceptional
•  Strong administrative abilities
•  Self-managed