Internal Broker Consultant - Cape Town at Hollard Insurance

Role Objectives

• Support to Broker Consultants in processing all sales transactions assigned, within the set standards required by the company thus contributing to the productivity of the branch
• Assist the Broker Consultant to develop and maintain effective business relationships with brokers to attract develop and retain profitable business
• Assist where required to interpret, explain and effectively market all commercial products and services and direct enquiries to the respective centers of excellence

Key Responsibilities

• Sales and Marketing: Assist the Broker Consultant to sell Hollard products to brokers and/or agents using consultative selling techniques. Contribute to effective marketing of the Company products by answering questions resolve problems on topics such as policy status, billing, etc, and explaining new or revised products and processes
• Account Management: Support Broker Consultants to meet goals for volume and value of quality new business quoted and written within company guidelines, by managing all accredited brokers, process all quotes assigned update quote register, all quotes to be sent to Broker Consultant who in turn will forward to Broker, complete the new business worklist and responsible for follow up, ensure all renewals are processed for preparation to negotiate with brokers – Broker Consultant responsible for final sign off, processing and following up all declaration letters assist with follow up and confirmation of surveys and ensure Risk Recommendations are followed up – diary system to be used for this, prepare all new business closings prior to handing over to underwriting for processing answering of Broker Consultant’s telephone in their absence. Assist with servicing, growing, and maintaining renewal policies
• Risk Management: Credit control procedures, loss ratios, broker/agent agreements, ensure compliance with rating, underwriting principles, and reinsurance
• Underwriting/Risk Analysis: Analyse qualitative and quantitative data prepared by brokers to provide approval for risk selection and acceptance, coverage and price. Recommend creative alternatives in regard to rating plans, coverage and payment plans. Ensure reinsurance is in place where applicable. Ensure unsuitable risks are declined
• Relationship Management: Interact frequently with brokers and/or agents

Required Knowledge and Experience    

• Minimum of 3 -5 years commercial short term insurance
• 5 years’ experience in Commercial Underwriting, AGRI.
• Fluent in Afrikaans

Educational Requirements    

• Matric
• NQF 4 Insurance qualification or equivalent advantageous
• RE advantageous