Internal Client Services - Clients & Industries - Marketing Consultant at Deloitte

Job Description
Main Purpose of Job

• To support team in delivery of services to internal clients in relevant area of expertise

Key Performance Area

Strategic Impact

• Under minimal guidance, supports the team in the delivery of services to clients in line with the defined strategic objectives
• Supports management in the implementation of change initiatives as directed
• Develops relationships with peer group in the client business to understand their business
• Participates in team efforts to find solutions to address issues in area of expertise that may enhance / renew service offerings to client
• Level of guidance / supervision required
• Effectiveness of delivery
• Good understanding of the business
• Efficacy of solutions and innovation
• Differentiators

Strategy

• Assists in developing a robust and well considered strategic marketing plan, aligned with business strategy and objectives
• Performs competitor research and analysis
• Displays Marketing subject matter expertise and insight
• Proactively provides innovative ideas and opportunities
• Implementation of Strategy & Marketing Plans

Implementation and monitoring of the marketing plan.

• Translates marketing objectives into clear and comprehensive briefs that ensure accurate understanding and direction.
• Assist in producing and implementing marketing collateral, including but not limited to relevant online and digital content
• Proactively ensures that relevant website and digital / online content is maintained and up to date.
• Ensuring that the following competencies are being displayed:
• Take ownership and conduct tasks with a sense of urgency to ensure all tasks are completed timeously
• Ensure communication with relevant stakeholders is proactive and regular
• Pro-actively identify tasks which need to be undertaken in the process
• Ensure all tasks are conducted with attention to detail
• Pro-actively manage difficult situations by appropriately escalating the matter to the line manager or managing
• Ensure all work that is delivered is of the highest quality which represents the Deloitte way.
• Ensures that all deliverables are delivered on time and proactively advises line manager of any issues regarding delivery to address with client timeously.

Impact

• Ensures all initiatives are measured and impact is tracked: performance and return on investment and activities and marketing channel effectiveness, both quantitatively and qualitatively for all initiatives.
• Responsible for producing a close out report for each initiative

Client & Firm Centricity

• Understands service offerings and products of the firm and supports the business growth targets.
• Develops and builds relationships with wider teams and stakeholders (including global MF counterparts) and seeks opportunities for collaboration across marketing and broader C&I teams

Brand Centricity

• Understands the brand attributes of Innovation, Impact and Leadership and seeks opportunities to incorporate brand positioning into marketing initiatives
• Consistently complies with Deloitte brand and corporate identity guidelines and produces documents and work of appropriate quality and compliance

Financial Management

• Responsible for tracking the agreed budget for all initiatives and ensure any anomalies are raised with the line manager timeously.
• Actively endeavour to ensure budget it spent cost effectively by considering numerous quotes where appropriate.
• Marketing strategy and plan signed off by line manager and service line leader/s
• Line manager feedback
• 360’ feedback
• Talent Standards 

Living our Purpose

• Builds own understanding of our purpose and values; explores opportunities for impact

Influence

• Actively focuses on developing effective communication and relationship-building skills

Performance drive

• Understands expectations and demonstrates personal accountability for keeping performance on track

Strategic direction

• Understands how their daily work contributes to the priorities of the team and the business

Talent development

• Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
   

Professional Capabilities

Knows the business and industry

• Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices

Manages to results

• Takes responsibility for assigned areas and contributes to the successful realization of common goals

Manages and executes projects

• Prepares and manages work plans to ensure efficient and timely completion of work

Solves problems

• Identifies and solves problems objectively using analysis, experience and judgment

Manages quality and risk

• Understands and applies quality assurance and risk management procedures in all areas of work performed
• Manages change and ambiguity

Is adaptive and flexible in the face of change and ambiguity
 

Competencies

Technical

• Basic technical knowledge in specific functional area
• Basic skills in analysis and report writing
• Experience in drafting of professional presentations and reports for review
• Proficient in MS Office suite
• Basic financial knowledge and understanding

Behavioural

• Good communication skills, both written and verbal
• Interpersonal and relationship building skills
• Desire to develop self
• Client delivery focus
• Adaptable
• Focus on quality and awareness of risk
• Problem solving ability
• Basic business acumen
   

Qualifications
Minimum Qualifications

• National Diploma in relevant function and studying towards degree

Desired Qualifications

Degree
Minimum Experience

• 3 years’ working experience within the relevant function

Desired Experience

• 2 years’ at Junior Consultant level within the function