Internal Client Services-HR Manager: Consulting FTC 5 months at Deloitte

Job Description

Main Purpose of Job
Delivers integrated talent solutions to the business unit/region. Plan, direct, coordinate and implement the Human Resources activities to maximise the strategic use of human resources. 

Differentiators for this specific role

• Working with the Talent Partner/Director to ensure that the Service Line/Region has a detailed Talent Strategy that covers the full HR Value Chain.

• Investment in own development through attending learning programmes, project involvement to develop new skills etc.

• Actively contribute to and align with People & Purpose initiatives.

Key Performance Areas:
Strategic Impact 

• Interrogates, clearly understands and communicates to team the agreed strategic objectives of both own Service Area and that of the client Service Line/s

• Manages the implementation of the strategic imperatives in line with service area strategy relating to:

  • → Implementation of change initiatives within designated area/s

  • → Management of the implementation of plan on a day-to-day basis with team

  • → Monitoring skills level in team relating to required outputs, assisting as necessary

  • → Clear and regular communication with superior and team on implementation status 

• Supports own Service Line leadership in carrying out EXCO mandate 

• Builds professional relationships within service line/s  to understand business needs in area/s of responsibility

• Generates and implements innovative ideas and solutions within area of responsibility in collaboration with team members to enhance / renew service offerings 

Client Impact: External / Internal

• Manages quality and timeliness of day-to-day deliverables of team in area of expertise to client

• Provides client management with sound professional advice and support across broad area of issues arising within area of expertise

• Proactively identifies client service and technical issues and independently implement resolutions to address these

• Participates in gathering of information for thought leadership process and share functional and industry knowledge and expertise with clients, colleagues and teams 

• Meets with team on a regular basis to provide updates from client and SL leadership and to get input from team

Operational Effectiveness

• Manages day-to-day operations and delivery by team to clients

• Guides and directs daily work of team members giving recognition as well as support as needed

• Updates Senior Manager on status weekly or as directed

• Manages day-to-day risk issues within the team and ensures any contraventions are rectified and addressed 

• Acts as role model in the value of exceptional client delivery and growing the brand of Employer of Choice

Development/Growth of Team

• Recruits, mentors and guides team members and shares expertise and knowledge with counselees on an ongoing basis

• Identifies areas of development for team and institute plans to address these

• Develops strong working relationships with key talent in team to ensure retention

• Delegates appropriately and encourages team to share their expertise and knowledge 

• Provides relevant recognition and encouragement to team and leads by example

• Acts as counsellor to senior consultant level and below within Service Line ensuring effective guidance in development and career growth

• Demonstrates commitment to transformation agenda of the firm 

Budgets / Profitability

• Provides input into annual budget to superior for drafting of budget for Service Area

• Manages expenditure within team and ensures time and expenses are submitted weekly

Qualifications

Minimum Qualifications

• Honours Degree in Human Resources or business management

Minimum Experience

• 7 years’ working experience within the relevant function

Desired Experience

• 2 years at Management level within the function

Additional Information

Technical Competencies 

• Skilled in field with sound industry and business knowledge

• Demonstrated leadership skills

• Experienced in communication and implementation of strategy

• Proven ability to manage and execute projects 

• Experienced in development and delivery of professional presentations 

• Good report writing skills

• Good financial knowledge

Behavioural Competencies 

• Excellent communication skills, both written and verbal

• Effective interpersonal and relationship building skills

• Good mentorship and coaching ability with desire to develop self and others 

• Strong client delivery focus

• Adaptable, managing change and ambiguity with ease

• Focus on quality and risk

• Effective problem solving ability

• Excellent business acumen