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  • Posted: Dec 7, 2021
    Deadline: Not specified
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    Deloitte is one of the country's leading professional services firms in Southern Africa, and is dedicated to assisting companies succeed in the business environment- whether it be through our tax, audit, consulting or financial advisory services. At Deloitte, we understand that solutions are not just a static one dimensional report, but rather, an integrated...
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    Internal Client Services-Human Resources Manager (Consulting)

    Job Description

    Main Purpose of Job
    Delivers integrated talent solutions to the business unit/region. Plan, direct, coordinate and implement the Human Resources activities to maximise the strategic use of human resources. 

    Differentiators for this specific role
    Strategic Business Partnering

    • Working with the Senior HR Manager /Talent Partner/Director to ensure that the Service Line/Region has a detailed Talent Strategy that covers the full HR Value Chain taking into account Service Line/Region specific nuance

    • Activation of Service line specific Talent Strategy

    • Takes responsibility of immediate HR Value chain of expertise:

    • Performance Management

    • Transformation (Employment Equity & Diversity, Equity & Inclusion initiatives

    • Risk Management 

    • Reward Management 

    • Mobility & Secondments

    • Data Integrity 

    • Employee Engagement

    • Reporting & Analytics

    • Oversight on Talent Acquisition, Learning and Wellbeing rolled out into the Service line

    Project Management

    • Rolling out of Service line specific and Firmwide projects and initiatives within the Service Line/Region

    • Global Performance Experience

    • Employee Wellbeing initiatives

    • DEI initiatives

    • Service line life-cycle projects

    • Project stream lead

    Key Performance Areas:
    Strategic Impact 

    • Interrogates, clearly understands and communicates to team the agreed strategic objectives of both own Service Area and that of the client Service Line/s

    • Manages the implementation of the strategic imperatives in line with service area strategy relating to:

      • → Implementation of change initiatives within designated area/s

      • → Management of the implementation of plan on a day-to-day basis with team

      • → Monitoring skills level in team relating to required outputs, assisting as necessary

      • → Clear and regular communication with superior and team on implementation status 

    • Supports own Service Line leadership in carrying out EXCO mandate 

    • Builds professional relationships within service line/s to understand business needs in area/s of responsibility

    • Generates and implements innovative ideas and solutions within area of responsibility in collaboration with team members to enhance / renew service offerings

    Client Impact: External / Internal

    • Manages quality and timeliness of day-to-day deliverables of team in area of expertise to client

    • Provides client management with sound professional advice and support across broad area of issues arising within area of expertise

    • Proactively identifies client service and technical issues and independently implement resolutions to address these

    • Participates in gathering of information for thought leadership process and share functional and industry knowledge and expertise with clients, colleagues and teams 

    • Meets with team on a regular basis to provide updates from client and SL leadership and to get input from team

    Operational Effectiveness

    • Manages day-to-day operations and delivery by team to clients

    • Guides and directs daily work of team members giving recognition as well as support as needed

    • Updates Senior Manager on status weekly or as directed

    • Manages day-to-day risk issues within the team and ensures any contraventions are rectified and addressed 

    • Acts as role model in the value of exceptional client delivery and growing the brand of Employer of Choice

    Development/Growth of Team

    • Recruits, mentors and guides team members and shares expertise and knowledge with counselees on an ongoing basis

    • Identifies areas of development for team and institute plans to address these

    • Develops strong working relationships with key talent in team to ensure retention

    • Delegates appropriately and encourages team to share their expertise and knowledge 

    • Provides relevant recognition and encouragement to team and leads by example

    • Acts as counsellor to senior consultant level and below within Service Line ensuring effective guidance in development and career growth

    • Demonstrates commitment to transformation agenda of the firm 

    • People & Purpose Strategy to be implemented in Service line with the team’s support

    • Align expectations with the team and effectively upskill and encourage continuous commitment to the People Strategy

    • P&P Brand to be reinforced and supported in business for all interactions

    • Strive to develop one’s self in keeping relevant with HR Trends and technology

    Budgets / Profitability

    • Provides input into annual budget to superior for drafting of budget for Service Area

    • Manages expenditure within team and ensures time and expenses are submitted weekly

    Qualifications

    • Minimum Qualifications: Honours Degree in Human Resources or business management

    • Minimum Experience: 7 years’ working experience within the relevant function

    • Desired Qualifications: Postgraduate qualification (relevant to Service Area / Business Management, etc.)

    • Desired Experience: 2 years at Management level within the function

    Additional Information

    Technical competencies

    • Skilled in field with sound industry and business knowledge

    • Demonstrated leadership skills

    • Experienced in communication and implementation of strategy

    • Effective Project Management with proven ability to manage and execute projects 

    • Experienced in development and delivery of professional presentations 

    • Strong Microsoft excel skills with an emphasis on Analytics and insights, excel and power point Good report writing skills

    • Good financial knowledge

    Behavioural Competencies 

    • Excellent communication skills, both written and verbal

    • Effective interpersonal and relationship building skills

    • Good mentorship and coaching ability with desire to develop self and others 

    • Strong client delivery focus

    • Adaptable, managing change and ambiguity with ease

    • Focus on quality and risk

    • Effective problem-solving ability

    • Excellent business acumen

    Leadership Standards: Manager capabilities
    Living our Purpose - Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
    Influence - Influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
    Performance drive - Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders
    Strategic direction - Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction
    Talent development - Develops high-performing people and teams through challenging and meaningful opportunities

    *Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.

    Method of Application

    Interested and qualified? Go to Deloitte on jobs.smartrecruiters.com to apply

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