Internal Communications Specialist at Momentum Metropolitan Holdings Limited

Role Purpose    

• Develop and implement the internal communications that promotes effective communication across the organisation, enhances employee engagement, foster positive organisational culture.

Requirements    

• Degree in journalism/ communication or equivalent
• Working knowledge of Microsoft Office applications including Project, Word, Excel, and PowerPoint
• 3 – 5 years working experience as a business writer
• 2 years’ Experience in employer branding, human resources or internal communications
• 2 years of digital communications/social media/events planning experience
• Understand corporate communication practices
• Copywriting and proofing proficiency

Skills

• Operational excellence
• Networking and relationship building
• Excellent communication, writing, editing and presentation skills
• Project management, ability to manage multiple projects and meet deadlines
• Strong collaboration and interpersonal skills
• Proficiency in insights mining, application and campaign analytics
• Regulatory awareness (TCF, FAIS, POPIA, etc.)

Duties & Responsibilities    

Develop and deliver on internal communication content:

• Collaborate with, determine and prepare an integrated internal media strategy to provide content and messages to be delivered via each media channel
• Create engaging content for campaigns, programmes, initiatives that resonate with employees , encourage feedback, promotes the positive workplace culture to provide internal social media presence and interaction
• Construct and coordinate the start to end development and delivery of the communications and internal media campaigns that sustain programme and campaign rollout
• Oversee the development and management of internal communication platforms (e.g. intranet, newsletters, emails, WhatsApp, webinars, townhalls etc)
• Use a variety of tools to reach diverse audience within the organisation effectively
• Bring to life brand chapters internally to increase employee engagement and ambassadorship
• Initiate and coordinate a monthly communications forum to facilitate discussion of editorial content for internal consumption
• Plan, design, write and edit internal communications and quality check for consistency in communication messaging
• Advise on and maximise internal communications opportunities
• Facilitate two way communication between leadership and employees to foster a sense of belonging and involvement
• Analyse all communication activities and constantly evaluate and report on the effectiveness of the media channels
• Monitor and track engagement responses, proactively coordinate editorial calendars, analyse and measure results
• Utilise analytics and feedback mechanism to access the impact of internal communication initiatives
• Keep abreast with trends in effective internal communication and the creation of communities
• Collaborate with internal and external stakeholders to ensure the effective conceptualisation, design and development of all internal communication campaigns
• Monitor and administer the delivery of products within budget and agreed timelines
• Coordinate and support the activities related to the established companywide innovation programme

Enable Client Centricity within area of expertise:

• Provide authoritative, expertise and advice to clients and stakeholders
• Build and maintain relationships with clients and internal and external stakeholders
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
• Define service practices which build rewarding relationships, encourage innovation and allow others to provide exceptional client service
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

Self management and teamwork:

• Develop and maintain productive and collaborative working relationships with peers and stakeholders
• Positively influence and participate in change initiatives
• Continuously develop own expertise in terms of professional, industry and legislation knowledge
• Contribute to continuous innovation through the development, sharing and implementation of new ideas
• Take ownership for driving career development

Contribute to financial controls:

• Contribute to the financial planning process within area
• Coordinate the invoice and payment process
• Identify opportunities to enhance cost effectiveness and increase operational efficiency
• Manage financial and other company resources under your control with due respect
• Provide input into the risk identification processes and communicate recommendations in the appropriate forums

Personal Mastery and Leadership:

• Pursue personal and professional development opportunities such as workshops courses and certification relevant to marketing
• Approach obstacles with a solution oriented mindset and be willing to experiment with innovative, creative solutions
• Demonstrate the qualities you value in leadership such as integrity, empathy and collaboration to inspire others
• Manage time effectively, prioritising tasks and meeting deadlines independently

Competencies    

• Generating Ideas
• Developing Expertise
• Producing Output
• Meeting Timescales
• Challenging Ideas
• Inviting Feedback
• Establishing Rapport
• Showing Composure

Deadline:23rd July,2025