Internal & Engagement Communications Consultant at Telesure Investment Holdings (TIH)

JOB PURPOSE

The Internal & Engagement Communications Consultant role is responsible for researching, writing and delivering high quality employee content for team members in line with A&G corporate and operational communications. This person is responsible for maintaining digital and traditional internal channels and creating new and engaging content for our A&G team, as well as assisting with internal communication campaigns, regular communication publications and engagement events. The role will better connect our JHB and Australian teams ensuring that the A&G company culture, values and challenger operating model are evident and understood by employees. This role will build and maintain strong partnerships with various internal stakeholders to provide an exceptional level of communications support and solutions.

RESPONSIBILITIES

Content Creation

• Ensure a quality and accurate message is delivered through all communications.
• Create internal communication (proof-reading, tone, writing etc) and projects (Internal launch campaigns, intranet etc.) to ensure a consistent message which is aligned to the brand and tone.
• Manage content and governance for Intranet (HQ) and JHB Slack channels.

Internal Communication Planning

• Contribute to the development and delivery of internal communications campaigns across all internal platforms to support the business plan.
• Contribute to the creation of internal communication plans across all internal platforms to support the business plan. Identify proactive communication opportunities and execute accordingly.

Stakeholder Engagement

• Develop stakeholder engagement through identifying stakeholders, finding out their needs/issues/concerns and reacting to these to support the communication of business information and decisions.
• Liaise and co-ordinate with internal and external stakeholders in order to deliver of key projects and communications.

Internal Communications Strategy and Effectiveness

• Assist in the management of the internal communications strategy by implementing internal communication plans and guidelines and measure effectiveness
• Explore innovative ways to communicate and ensure the brand remains progressive.

Project and Campaign Reporting and Reviews

• Draft elements of project review reports and presentations to support delivery of the review process.
• Ensure accurate reporting and feedback to key stakeholders in order to measure the effectiveness and efficiency of the communication.

Data Collection, Analysis, Insights and Reporting

• Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats

SKILLS

• Employee Communication Management and Development
• Communications Methodologies and channels.
• Content development
• Verbal and written Communication
• Planning and Organising
• Action Planning
• Project Management
• Negotiation
• Computer skills
• Proficient in MS Office., Google Suite, LinkedIn, Campaign Monitor, Video and Image Editing
• Policy and procedures

Requirements

General Education

• Grade 12
• SAQA Accredited Equivalent (Essential);
• Relevant qulaitifications in journalism, public relations, marketing or media (Essential)

General Experience

• 2 - 3 years' experience in a communications role (Essential)
• 2 - 3 years' experience in relevant IT skills (Advantageous)