Internal IT Sales Administrator (71322) at Ntice Sourcing Solutions

Job Description

• An established IT managed services provider with over 25 years of experience is seeking an experienced Internal Sales Administrator based within the IT space in the Durban West area.
• The ideal candidate will be a passionate, sales-focused individual who can engage with clients and work alongside our Account Managers to sell, manage and deliver technology solutions.

Tasks & responsibilities:

• Prepare accurate sales quotations for business technology solutions (Microsoft 365, Azure, firewalls, licensing, hardware, cloud services, etc.) using Pastel Evolution and CRM systems.
• Process customer orders from quotation acceptance through to final delivery, ensuring all commercial, technical and logistical details are correctly captured.
• Coordinate order fulfilment and delivery with suppliers, logistics partners and internal technical teams to meet agreed timelines.
• Manage customer commercials, including pricing, discounts, contract terms, renewals and escalations, while maintaining data integrity in the CRM/ERP.
• Provide day-to-day administrative support to the Account Manager team, including diary management, meeting preparation, proposal formatting and follow-up actions.
• Maintain clean and up-to-date customer records, opportunity pipelines and order status reports within the CRM.
• Liaise directly with clients on order status, delivery schedules, invoicing queries and basic product information.
• Support the sales team with internal reporting, performance tracking and general sales administration.
• Ensure all sales processes and documentation comply with company frameworks and quality standards.
• Assist with the onboarding of new customers from a commercial and administrative perspective.

Qualifications, Experience & Competencies:

• Matric
• N3 or NQF5 (related technical field)
• Minimum 2 Years experience working in an Internal Sales Administrative role
• Working experience within the IT MSP/Reseller/Distributor field would be advantageous
• Product Certification (Microsoft, SonicWALL, Acronis etc.) would be advantageous
• Higher Certificate or diploma in a relevant field would be advantageous
• Strong administrative mindset with a genuine enjoyment of detail-oriented work.
• Natural interest in and affinity for IT and technology.
• Ability to confidently hold business-focused IT conversations with clients.