Internal Sales Representative at H Systems (Pty) Ltd

JOB PURPOSE

The core purpose of the role is to sell stock to customers and to ensure the efficient and timeous processing of customer orders, whilst ensuring that sales and GP targets are achieved. 

KEY PERFORMANCE AREAS

• Sales
• Customer Service
• Administration and Reporting
• SHEQ Integrated Management System control
• Business Continuity 

MAIN RESPONSIBILITIES 

Sales

• Ensure sales and GP targets are met.
• Sell stock to customers.
• Source stock internally to complete customer orders.
• Maintain a clean back-order report.
• Follow up on back orders to ensure client obtains their stock timeously.
• Arrange timeous delivery of products with internal or external transport providers.
• Source sales opportunities through inbound lead follow-up, telesales, outbound cold calls, and emails.
• Manage and maintain pricing in line with the company pricing policy.
• Analyse customers’ sales history on system and identify sales opportunities.
• Grow existing customer- and new customer base as per targets set.

Customer Service

• Always maintain a high level of customer service standards with internal and external customers.
• Ensure accurate and timeous communication with Internal customers (Debtors, Procurement, other branches)
• Resolve customer queries timeously.
• Provide daily feedback to customers on back orders and out-of-stocks.
• Communication of customer credits to operations to ensure timeous collection. 
• Communicate to customers as required:

1. Pricelists
2. Discontinuation of stock
3. Promotional stock
4. General notifications

Administration and Reporting

• Prepare quotes, sales orders, and invoices timeously and accurately.
• Ensure the efficient and timeous processing of customer orders.
• Advising stock availability to customers.  
• Arranging stock from other branches / procurement if insufficient stock is available. 
• Communicate pipeline orders or “out of the ordinary” purchases to Branch Manager and Procurement. 
• Ensure accurate payment is received from COD customers as per COD procedure before stock is released.
• Facilitate credit card/EFT or cash payments. 
• Ensure data systems are accurate and always updated.
• Ensure customer information is accurate on system.

Review credit limits and request payments as required and communication to Debtors department. 

• Credit applications. 
• COD applications.

SHEQ Integrated Management System control

• Ensure adherence to the OHS Act.

1. Take reasonable care for the health and safety of themselves of other persons.
2. Co-operate with the employer to enable prescribed duties or requirements to be complied with.
3. Carry out any lawful order given and obey the health and safety rules and procedures.
4. Report any unsafe or unhealthy situation to the employer.
5. Report any incident to the employer.
6. Comply with health and safety plans

• Ensure the sales office maintains and complies with standards of health and safety, and hygiene always.

Business Continuity

• Responsible to comply with the SHEQ Integrated Management System (SHEQ-IMS) and the maintenance thereof.

KEY JOB REQUIREMENTS 

QUALIFICATIONS

• Grade 12 with at least 1 or 2 additional short course certifications. 

EXPERIENCE

• Relevant experience in a similar position.
• 3 years’ experience in a sales environment.

SKILL REQUIREMENT AND KNOWLEDGE

• Computer literacy with Proficiency in MS Excel at a basic level.
• Proficient in SAGE / Pastel Evolution, or similar, at an intermediate level.
• A thorough practical knowledge of best practices in sales processes.
• Awareness and understanding of the ISO 9001, ISO 45001, ISO 50001, ISO 14001 Requirements relevant to the processes under your control

COMPETENCIES

• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills.
• Excellent interpersonal and customer service skills.
• Ability to work diligently in a pressurized and fast-paced environment. 

REQUIREMENTS AS AN ADDED BENEFIT

• Experience in the aluminium profiles, -systems and –accessories environment or similar.
• Diploma in Business Administration, Sales Management or similar.