Internal Sales Support Assistant at Rubicon Energy & Automation

Internal Sales Assistant responsibilities:

• Fulfil support functions to sales consultant and their duties.
• Manage and interpret customer requirements – speaking with clients to understand, anticipate, and meet their needs both electronically and via telephonic communication.
• Prepare Quotes, Sales Orders, and Requisitions. Follow up on quotes, sales orders, and backorder reports.
• Maintain awareness of pertinent client information, payment performance; communicate all client information that may affect company decisions to appropriate departments as required.
• Schedule regular calls to customers
• Develop profitable and sustainable sales growth through engagement with current and potential customers within the assigned sales region.
• Maintain high customer satisfaction ratings that meet company standards.
• Close and grow sales through professional communication and interaction with current and potential customers and provide exemplary customer service throughout the sales cycle.
• Establish and maintain productive, long term professional relationships with decision-makers at customer organizations and create action plans for follow-up; Key accounts could require monthly / weekly follow-ups.
• Expand market awareness of our products and our industry experience by communicating features and benefits of our products and services effectively.
• Maintain records of customer communications and contact information as required through our CRM system.

Role requirements are:

• At Minimum a Matric/NQF4 equivalent
• Proven track record of at least 2-3 yrs. as an Internal Sales Assistant
• Bi-lingual, English, and Afrikaans.
• Experience with ERP systems to process quotes, orders, and invoices. (NetSuite prefered)
• Computer literate with practical experience with Microsoft office Programs such as Excel, Work and PowerPoint.
• Ability to work under pressure as it’s a fast-growing division.
• Effective written and verbal communication skills.
• Presentable and professional.
• Time management skills with flexibility.
• Multitasking and ability to work independently.
• Driver's Licence advantageous.