Internal Sales Support Specialist at First Distribution

MAIN PURPOSE OF POSITION:

• The role of an Internal Sales Support representative is to service the needs of a company's existing clients, respond to new sales inquiries, and to support the activities of the external sales team by marketing our company’s brand in a way that is positive, honest, and professional way. The work you do on the phone is directly linked to successful outcomes resulting from customer retention and word-of-mouth sales.

Internal Sales Support Job Duties and Responsibilities
Perform the administration of reseller quotations

• Receive inbound customer sales inquiries and provide quotations, product/service information, support, and pricing details in response to inbound inquiries, promoting the features and benefits of the brand’s products/services.
• Process sales orders and arrange the dispatch and administration of products/services sold.
• Receive, manage, or escalate customer complaints related to the sale of the brand's products/services.
• Respond to the Account Manager/Reseller within 2 hours of receiving a request for a quotation with the quote or relevant SLA.
• Ensure that the relevant quote is done on the Customer Relationship Management system prior to releasing the quotation:
• CRM: - Load opportunity
• - Do/Load Quote
• - Check/Load Values (Cost and Selling price)
• - Leave in Identified with default close date
• - Add tracking notes; Sales will then be responsible from there.
• Comprehend and engage with any new systems introduced by the company, ensuring their effective utilization.
• Ensure that the knowledge of all promotions is updated and applied to quotes where relevant.
• Manage the quote and order process through to completion by liaising with the Vendor, Sales Specialists, Brand Teams, and Resellers where needed.
• Revision of quotes as required. Example: amendments to the bill of materials and amendments of the rate of exchange.
• Escalations to Vendor for pricing and discount queries, or where Vendor is outside of Service Level Agreements – in conjunction with Management.
• Maintain professional working relationships with Vendors, Sales Teams, Brand Teams, and Resellers
• Compilation and distribution of backlog reports every week or as needed.
• Perform any general administration duties in line with previous capabilities and competencies.
• Maintain brand directory with First Distribution quotes, vendor quotes, and information for easy reference.
• Maintain order books with all relevant information.
• Maintain brand folders and keep updated with all relevant information with regard to the brand.
• Provide quote support on all DC and NW and CS brands for internal FD staff.
• Provide sales support directly liaising with resellers for JHB and Africa.

Vendor product and process knowledge

• Gain relevant knowledge of products and processes by attending relevant training and vendor webinars.
• Attain and uphold skills and certifications pertinent to all brands you quote, as this is a prerequisite for employment, ensuring a thorough understanding of each brand.
• Ensure multiskilling by gaining knowledge from pre-sales and brand managers to be able to do entry-level configs.
• Maintain a high standard in the quality of the work delivered.

Vendor product and process knowledge

• Gain relevant knowledge of products and processes by attending relevant training and vendor webinars.
• Attain and uphold skills and certifications pertinent to all brands you quote, as this is a prerequisite for employment, ensuring a thorough understanding of each brand.
• Ensure multiskilling by gaining knowledge from pre-sales and brand managers to be able to do entry-level configs.
• Maintain a high standard in the quality of the work delivered.

Internal training associated with competencies:

• During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

REQUIREMENTS
Minimum Qualifications :

• Matric
• 2- 3 years of internal sales support experience within the ICT Distribution industry.

Skills and Abilities

• Strong Self-Motivational and Empowerment skills.
• Strong Communication Skills.
• Strong Relationship and Self-Management Skills.
• Takes Initiative.
• Works well with all kinds of people.
• Remains calm under pressure.
• Proven account management or other relevant experience
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
• Excellent time management skills.