First Distribution is a value-added distributor of leading global brands, providing complex ICT solutions to the Enterprise and SME markets. The First Distribution model is based on delivering solutions through an established reseller base, which has been built up through a history of consistent trustworthy service and nurturing resellers as business partner...
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MAIN PURPOSE OF THE POSITION:
- The internship is a program to develop interns into potential pre-sales engineers. The Pre-Sales Engineer Internship role entails, amongst others, aligning with specified technologies, designing and building accurate technology configurations and solutions by studying and understanding partner requirements, as well as planning and delivering technology services. It is therefore crucial for pre-sales engineer interns to have the following attributes:
Veeam & ExaGrid Internship Job Duties and Responsibilities.
- Accompany your mentor to meetings, events, and
- Study and obtain technical certifications to answer technical questions regarding allocated product/s and/or
- Assist the Pre-Sales team with proposal
- Determine the technical requirements to meet customer
- Develop awareness of all relevant competitive products on the
- Learn how to deliver high-quality standard presentations and demonstrations.
- Learn how to present and articulate FD products’ strengths relative to competitors.
- Learn to effectively deliver technical product demos and presentations.
- Shadow your assigned mentor or technical lead to increase experience and knowledge.
- Work closely with Brand and Vendor technical teams to understand new technical developments in the IT industry.
- Work with product and delivery teams to develop and configure scalable solutions and products.
REQUIREMENTS:
Internal training associated with competencies:
- During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.
Requirements:
- BSc in Computer
- A strong interest in data center backup technology.
Skills and Abilities:
- Analytical – Useful for solving different types of problems/questions
- Solution – Take the client’s current environment and build a new environment.
- Ability to articulate the benefits of the future IT
- The interest in and understanding of technology and its technical workings is crucial in this
Ability to meet Job Requirements:
- Proven ability to effectively communicate, both written and verbally.
- A high level of energy, drive, enthusiasm, commitment, self-motivation, achievement orientation, and learning-oriented attitude and drive to thrive in a fast-paced environment.
- A good mix of analysis, problem identification, and presentation
- Keen interest in the latest IT technologies and cloud computing
Office Requirements:
- Office-based working environment.
- Semi-formal dress code.
- Working hours are from 08:00 – 17:00.
- Excellent international business language skills (English), both written and verbal.
- Reliable transport to and from the office.
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MAIN PURPOSE OF THE POSITION:
- The AWS Cloud Solutions Architect will partner with the AWS brand and sales teams to design, architect, and, where feasible, assist in implementing AWS services and solutions for business partners and their clients. This role provides technical guidance, showcases the value of AWS solutions, and supports partners throughout their AWS journey, helping them grow their AWS business.
- The role requires solving complex business challenges using AWS services, managing the technical sales cycle, conducting technical demonstrations, delivering enablement workshops, and engaging with partners and clients as a trusted technical advisor.
DUTIES AND RESPONSIBILITIES:
- Engage weekly with AWS vendor technical counterparts to stay aligned on solutions, updates, and technical support.
- Conduct at least four proactive technical engagements per month with business partners to provide guidance and solution recommendations.
- Collaborate with sales teams to participate in at least four partner engagements per month, supporting technical sales initiatives.
- Deliver all technical pre- and post-sales activities as required by the AWS brand, ensuring timely and accurate execution.
- Provide technical expertise and guidance to partners and clients, assisting them in understanding and leveraging AWS services and solutions.
- Conduct technical demonstrations, workshops, and enablement sessions to showcase AWS value propositions and solutions.
- Support partners in progressing through the AWS Partner Journey and expanding their AWS business footprint.
- Maintain comprehensive communication with all stakeholders regarding project updates, technical recommendations, and solution delivery.
REQUIREMENTS:
Internal training associated with competencies:
- During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to guide you through your on-the-job training experience seamlessly.
- Must obtain and maintain relevant AWS certifications to stay current with cloud technology and remain effective in the role.
REQUIREMENTS:
- BSc in Computer Science or related tertiary education qualification in IT.
- AWS Solutions Architect Professional. (Essential)
- AWS DevOps Engineer Professional, AWS Specialty Certifications. (Preferred)
- Willing to obtain and maintain relevant AWS certifications to stay current with cloud technology and remain effective in the role as outlined by the employer.
SKILLS AND ABILITIES:
Technical Skills
- In-depth knowledge of AWS services, cloud architecture, and technical protocols.
- Strong understanding of networking (TCP/IP, DNS, HTTP, IP addressing).
- Experience with scripting languages, relational databases, and NoSQL technologies.
- Solid experience in using AWS CloudFormation and deep knowledge and understanding of infrastructure as code (YAML or JSON).
- Expertise in cloud security concepts.
- Knowledge of AWS Organizations, Control Tower, Landing Zones, and cost optimization strategies.
- Familiarity with AWS Partner Network (APN) programs, offerings, competencies, and specialities is advantageous.
Interpersonal & Communication Skills:
- Strong consultative approach with proven relationship-building skills.
- Ability to establish trust and become a technical advisor to partners and clients.
- Excellent written, verbal, and presentation skills to convey complex technical concepts clearly.
ABILITY TO MEET JOB REQUIREMENTS:
- 3-5 years of technical experience in a cloud solutions architecture position.
- Experience with cloud computing technologies, enterprise architecture, and enterprise application integration.
- Hands-on experience with servers, storage, networking, and cloud infrastructure management.
- Experience with Linux, Unix, Solaris, Ubuntu, and Windows operating systems.
OFFICE REQUIREMENTS:
- Office-based working environment.
- Semi-formal dress code.
- 08:00 – 17:00
- Excellent international business language skills (English), both written and verbal.
- Excellent presentation skills.
- Reliable transport to and from the office.
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MAIN PURPOSE OF POSITION:
- The main purpose of the Ruckus Brand Manager encompasses a wide range of responsibilities pertaining to the product’s life cycle and you will oversee a product, or part of it, from ideation to distribution.
Brand Manager Job Duties and Responsibilities.
Business Strategy Development and Execution
- Training on vendor processes and systems
- Managing minimum certification level of partners
- Involving partners in vendor training and events
- Ensure operational excellence of vendor within the partner.
- Orders are placed on vendor timeously.
- Quotes are fast and accurate.
- Credits are passed by the vendor and to the reseller/partner.
- ETA and delivery information
- Escalation of partner operational issues at vendor and focus on resolution.
- Understand the development strategy for the vendor and implement it in the SBM sector.
- Increase customer coverage / count for vendors and Pinnacle.
- Increase vendor product coverage for the vendor
- Increase geographic coverage for the vendor
- Define and document a development plan with each partner and focus on the execution
- Review the plan every quarter.
- Present the status of the development plan back to vendor
- Training and up-skilling of partners and First Distribution
- Development partner to grow sales and presales resources of partner.
- Training on vendor sales tools
Vendor & Partner Relationship Management
- Technical, Presales
- Sales Management, Marketing Working with the partner to drive marketing initiatives on behalf of the vendor, these initiatives may include.
- Marketing events
- Tele-campaigns
- Internal incentives
- Promotion of vendor events
- Driving vendor GTM’s with the partner
- Managing the vendor sales process
- Deal Registration
- Discount Management
- Lobbying support for partner at the vendor
- Margin management (ensuring the integrity of channel pricing)
- Vendor sales funnel management & reporting funnel to vendor
- Enlisting vendor support to drive the opportunity to closure
- Vendor relationship management
- Making sure that relationships are maintained with key vendor contacts that are required to be successful quarterly reviews for the partner.
- Solution focus for each partner
- Vendors focus on each product.
Product Lifecycle Management
- Take ultimate responsibility for the revenue target allocated to the partner.
- Drive FD’s product focus within each respective partner
- Be the custodian of the Ruckus relationship at the partner.
- Ensure that Ruckus’ products are top of mind with all key stakeholders within the partner.
- Analyze market segments and develop marketing strategies to build product demand by creating effective solutions and awareness of the product and brand
- Provide marketing plans and GTM plans for the sales team
- Liaise with Ruckus and industry to understand product and market trends and amend plans accordingly to ensure efficient product life cycle management and maximize opportunities
- Clearly communicate product, market strategy, objectives and technical
- Strategic account management plan for all channel partners to be presented once a quarter as part of your quarterly review
- Monitor inventory (inventory turns, stock aging, stock days, obsolesces, stock-outs) for the stock to meet all key performance indicators
- Negotiate targets, rebates, co-op marketing funds, stock rotation, pricing, and supply
- Manage orders and warranty return
- Ensure that customer-related queries are effectively dealt with and solved
- Assist the team with other related functions when and where required
- Submit Weekly / Monthly/quarterly reports as required by management, Ruckus, and partners
Internal training associated with competencies:
- During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.
Requirements
- Grade 12
- Tertiary Qualifications would be advantageous.
- 3 Years of Accounts Management / Product management experience in Networking
- 3 years of IT Distribution experience
- Excellent knowledge of MS Office suite is essential.
- Knowledge of CRM and ERP systems is preferred.
Skills and Abilities
- Strong Self Motivational and Empowerment skills.
- Strong Communication Skills.
- Strong Relationship and Self-Management Skills.
- Takes Initiative.
- Works well with all kinds of people.
- Remains calm under pressure.
- Proven account management or other relevant experience
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
- Excellent time management skills
Ability to meet Job Requirements
- Fluent in English
- Own reliable transport and a valid driver’s license
Office Requirements:
- Work-from-office environment.
- Semi-formal dress code.
- Working hours are from 08:00 – 17:00.
- Excellent international business language skills (English), both written and verbal.
- Reliable transport to and from the office.
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MAIN PURPOSE OF POSITION:
- To manage the daily running of the assigned brand/s.
- To continuously strive to grow the success of the assigned brands within First Distribution and be closely involved in all areas related to the brand from a sales and operational perspective.
Cybersecurity Brand Manager Job Duties and Responsibilities.
Sales
- Driving Gross Profit targets through Resellers.
- Selling First Distribution’s product portfolio within existing Resellers.
- Recruitment of new Resellers.
- Display key competencies of product knowledge and brand programs across the relevant portfolio of products.
- Bi-weekly sales review with Line Manager.
- Drive targeted partner development planning.
- Drive Sales Strategy and overview sessions with resellers.
- On-boarding processes within accounts: operational, sales, technical processes.
- Build and manage effective relationships with relevant team members and resellers.
- Ensure the satisfactory execution of the aligned business plan in conjunction with your Line Manager and Brand Managers.
- Demonstrate sales growth.
- Demonstrate the ability to Identify and Qualify new deals and partners in order to sustain the required levels of pipeline and target coverage
- Report opportunity details to the Line Manager and brand managers on a regular basis (weekly) showing deal progression and pipeline creation using the Customer Relationship Management system.
- Ensure that sales targets are achieved and report any deviations with detailed explanations.
- Ensure targeted profit margins are achieved.
- Ensure brand rebates are realized.
- Ensure adherence to Call Plans
- Ensure weekly activities and minutes of meetings are reported to the Line Manager.
- Ensure sales reports and sales forecasts are submitted to Line Manager.
Manage the Brand Sales performance and operational excellence
- Driving revenue and GP targets for the assigned brand/s across the full territory where we have distribution rights.
- Continuously support sales growth in all regions.
- Executing on and aligning with Vendor objectives.
- Driving Vendor Strategy and portfolio within existing and new targeted accounts.
- Understand Vendor strategy, programs, and complete portfolio of products
- Run Quarterly Business Review Sessions with the vendor
- Partner recruitment and Development – Operational processes
- Build and manage relationship with Vendors team members
- Understand in detail the vendors rebate programs and ensure alignment to maximise rebate attainment.
- Report opportunity details to Vendor on a regular basis (as required by the vendor) showing deal progression and pipeline creation using the CRM (Customer Relationship Management) system
- Ensure that sales targets are achieved and report any deviations with detailed reasoning
- Management of the brand budget and P&L.
- Balance the income statement and any General Ledger accounts assigned to the brand at least monthly.
- Manage any stock and ensure optimal stock is purchased and avoid stock aging.
- All Warehousing and Logistics associated to assigned brand/s
- Control the Operating profit for the brand in accordance with the budget.
- Pipeline management using CRM – ensure accuracy is always maintained
- Manage pricing and margins to maximise profitability.
- Ensure the accuracy of product codes and pricing
- Remain updated with product changes and required training certifications.
- Ensure all staff who require training are trained and all certifications are maintained
Marketing Management
- Conduct Marketing Planning sessions and take Accountability for the Marketing plan.
- Work with both EMMC and Vendor Marketing teams to ensure the effectiveness of all Marketing activities.
- Partner Enablement (Target, Certifications, growth)
- Develop a Business Development Plan that documents the key sales & marketing strategies and a management system that measures performance and success.
- Align marketing activities in each region appropriately
- Work on growing market share
- Understand the competitive landscape and develop strategies to maintain competitive advantage.
- Ensure customer enablement is run frequently, and customers are always updated with the latest from the vendor.
People Management
- Manage the Sales Specialists and ensure they are performing their role according to defined KPI’s targets etc.
Internal training associated with competencies:
- During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.
Requirements
- Grade 12
- IT Diploma/Degree would be advantageous
- Cybersecurity Background
- A minimum of 5 years of Business Development Management experience in the IT Industry
- Have strong interpersonal and communication skills with staff at various levels
- Creative, solution-driven attitude
- Be willing to work in an agile environment where changes are frequent, and technologies evolve
- Experience in business/commercial management (budgeting, cost-benefit analysis, product pricing)
- MS Excel proficient
Skills and Abilities
- Strong Self Motivational and Empowerment skills.
- Strong Communication Skills.
- Strong Relationship and Self-Management Skills.
- Takes Initiative.
- Works well with all kinds of people.
- Remains calm under pressure.
- Proven account management or other relevant experience
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
- Excellent time management skills.
Ability to meet Job Requirements:
- Fluent in English
- Own reliable transport and a valid driver’s license
Office Requirements:
- Work-from-office environment.
- Semi-formal dress code.
- Working hours are from 08:00 – 17:00.
- Excellent international business language skills (English), both written and verbal.
- Reliable transport to and from the office.
go to method of application »
MAIN PURPOSE OF POSITION:
- Acting as a client advocate with a focus on improving the buyer’s experience.
Cybersecurity Sales Specialist Job Duties and Responsibilities.
Sales
- Driving Gross Profit targets through Resellers.
- Selling First Distribution’s product portfolio within existing Resellers.
- Recruitment of new Resellers.
- Display key competencies of product knowledge, and brand programs across the relevant portfolio of products.
- Business Review Sessions with brand managers.
- Bi-weekly sales review with Line Manager.
- Drive targeted partner development planning.
- Drive Sales Strategy and overview sessions with resellers.
- On-boarding process within accounts: re-operational, sales, technical processes.
- Build and manage effective relationships with relevant team members and resellers.
- Ensure the satisfactory execution of the aligned business plan in conjunction with your Line Manager and Brand Managers.
- Demonstrate sales growth.
- Demonstrate the ability to Identify and Qualify new deals and partners to sustain the required levels of pipeline and target coverage
- Report opportunity details to the Line Manager and brand managers on a regular basis (weekly) showing deal progression and pipeline creation using Customer Relationship Management system.
- Ensure that sales targets are achieved and report any deviations with detailed explanations.
- Ensure targeted profit margins are achieved.
- Ensure brand rebates are realized.
- Ensure adherence to Call Plans
- Ensure weekly activities and minutes of meetings are reported to Line Manager.
- Ensure sales reports and sales forecasts are submitted to Line Manager.
- Strategy planning
- Take a client’s requirements and assist with plans to meet those requirements
- Maintaining updated knowledge of company products and services.
- Communicating with clients to understand their needs and explain product value.
- Forecast and track key account metrics.
- Monitor and analyze customers’ usage of our product.
- Maintain a balanced brand performance
Reseller Account Management
- Engage with Resellers and Brand Managers on required Marketing events/initiatives.
- Ensure the achievement of the position of NW BU Trusted Advisor in Reseller Accounts
- Ensure customers receive newsletters, pricing, special promotional offers, etc.
- Record detailed account information.
- Develop a strategic account plan for each allocated account.
- Comprehensive understanding of all role players, budgets, purchasing, and competitors within assigned accounts.
- Facilitate & resolve queries and escalations.
REQUIREMENTS:
Internal training associated with competencies:
- During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.
Requirements
- Matric
- An IT Diploma would be an added advantage.
- Minimum 2 - 3 years minimum experience in a Cybersecurity Sales Specialist/ Internal Account Management role
- Proficiency in MS Word, and PowerPoint, and advanced competency in MS Excel
- Experience in the IT Distribution Industry and in Cybersecurity Sales
Skills and Abilities
- Strong Self Motivational and Empowerment skills.
- Strong Communication Skills.
- Strong Relationship and Self-Management Skills.
- Takes Initiative.
- Works well with all kinds of people.
- Remains calm under pressure.
- Proven account management or other relevant experience
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
- Excellent time management skills.
go to method of application »
MAIN PURPOSE OF POSITION:
- The role of an Internal Sales Support representative is to service the needs of a company's existing clients, respond to new sales inquiries, and to support the activities of the external sales team by marketing our company’s brand in a way that is positive, honest, and professional way. The work you do on the phone is directly linked to successful outcomes resulting from customer retention and word-of-mouth sales.
Internal Sales Support Job Duties and Responsibilities
Perform the administration of reseller quotations
- Receive inbound customer sales inquiries and provide quotations, product/service information, support, and pricing details in response to inbound inquiries, promoting the features and benefits of the brand’s products/services.
- Process sales orders and arrange the dispatch and administration of products/services sold.
- Receive, manage, or escalate customer complaints related to the sale of the brand's products/services.
- Respond to the Account Manager/Reseller within 2 hours of receiving a request for a quotation with the quote or relevant SLA.
- Ensure that the relevant quote is done on the Customer Relationship Management system prior to releasing the quotation:
- CRM: - Load opportunity
- - Do/Load Quote
- - Check/Load Values (Cost and Selling price)
- - Leave in Identified with default close date
- - Add tracking notes; Sales will then be responsible from there.
- Comprehend and engage with any new systems introduced by the company, ensuring their effective utilization.
- Ensure that the knowledge of all promotions is updated and applied to quotes where relevant.
- Manage the quote and order process through to completion by liaising with the Vendor, Sales Specialists, Brand Teams, and Resellers where needed.
- Revision of quotes as required. Example: amendments to the bill of materials and amendments of the rate of exchange.
- Escalations to Vendor for pricing and discount queries, or where Vendor is outside of Service Level Agreements – in conjunction with Management.
- Maintain professional working relationships with Vendors, Sales Teams, Brand Teams, and Resellers
- Compilation and distribution of backlog reports every week or as needed.
- Perform any general administration duties in line with previous capabilities and competencies.
- Maintain brand directory with First Distribution quotes, vendor quotes, and information for easy reference.
- Maintain order books with all relevant information.
- Maintain brand folders and keep updated with all relevant information with regard to the brand.
- Provide quote support on all DC and NW and CS brands for internal FD staff.
- Provide sales support directly liaising with resellers for JHB and Africa.
Vendor product and process knowledge
- Gain relevant knowledge of products and processes by attending relevant training and vendor webinars.
- Attain and uphold skills and certifications pertinent to all brands you quote, as this is a prerequisite for employment, ensuring a thorough understanding of each brand.
- Ensure multiskilling by gaining knowledge from pre-sales and brand managers to be able to do entry-level configs.
- Maintain a high standard in the quality of the work delivered.
Vendor product and process knowledge
- Gain relevant knowledge of products and processes by attending relevant training and vendor webinars.
- Attain and uphold skills and certifications pertinent to all brands you quote, as this is a prerequisite for employment, ensuring a thorough understanding of each brand.
- Ensure multiskilling by gaining knowledge from pre-sales and brand managers to be able to do entry-level configs.
- Maintain a high standard in the quality of the work delivered.
Internal training associated with competencies:
- During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.
REQUIREMENTS
Minimum Qualifications :
- Matric
- 2- 3 years of internal sales support experience within the ICT Distribution industry.
Skills and Abilities
- Strong Self-Motivational and Empowerment skills.
- Strong Communication Skills.
- Strong Relationship and Self-Management Skills.
- Takes Initiative.
- Works well with all kinds of people.
- Remains calm under pressure.
- Proven account management or other relevant experience
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
- Excellent time management skills.
Method of Application
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