IT Administrator and Server Engineer at Teraco

Purpose of the Role

• This role requires a strong technical background in both desktop and server environments, as well as experience in troubleshooting and problem-solving.

Objectives

Main Functions of the Job

• Install, configure, and maintain desktop computers, laptops, and servers.
• Administer and support Microsoft Windows Server Operating Systems (Windows 10 and 11, Server 2019 and 2020), Active Directory, DNS, Group Policies and SCCM
• Manage and maintain virtual environments based on VMWare
• Manage and maintain backup and disaster recovery systems.
• Provide support for desktop software and hardware, including operating systems, productivity applications, and peripherals.
• Troubleshoot and resolve desktop and server hardware and software issues.
• Conduct regular maintenance tasks, including updates, patches, and system optimizations.
• Provide end-user support for desktop and server-related issues.
• Ensure that assets are updated on the asset list
• Comply to all Teraco’s policies, procedures and work instructions
• Comply to all information security policies and procedures and take initiative to provide input to improve Information Security, based on the ISO 27002 guidelines and NIST Information Security best practices.
• Manage risks associated with access to the information assets/systems.
• Once a month to once every 6 weeks standby afterhours shift

Requirements
Skills Requirement

• Install, configure, and maintain desktop computers, laptops, and servers.
• Administer and support Microsoft Windows Server Operating Systems (Windows 10 and 11, Server 2019 and 2029), Active Directory, DNS, Group Policies and SCCM
• Manage and maintain virtual environments based on VMWare
• Manage and maintain backup and disaster recovery systems.
• Provide support for desktop software and hardware, including operating systems, productivity applications, and peripherals.
• Troubleshoot and resolve desktop and server hardware and software issues.
• Conduct regular maintenance tasks, including updates, patches, and system optimizations.
• Provide end-user support for desktop and server-related issues.
• Ensure that assets are updated on the asset list
   

Qualifications and Experience

• 5+ years of experience in server administration.
• Strong knowledge of Microsoft Windows Server Operating Systems, Active Directory, DNS, DHCP, and Group Policies.
• Experience in SCCM preferred
• Experience with virtual environments preferred
• Strong knowledge of backup and disaster recovery systems.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications such as MCSE, MCSA, MCIPT