IT Administrator at U.S. Embassy South Africa

Duties
Basic Function of Position

• The Information Technology (IT) Administrator is a member of the Diplomatic Technology / Infrastructure team, and is primarily charged with maintaining the network, radio, and telephone infrastructures, ensuring confidentiality, integrity, and availability. This involves providing Tier 1 and Tier 2 support through multiple channels, conducting system analysis and configuration management, and managing system infrastructure with a post-wide impact level. Participation in Diplomatic Technology (DT) initiatives and fulfilment of other assigned duties round out the role, emphasizing a comprehensive approach to IT administration and support.

IT Infrastructure & Network Administration 

• Utilize system administrator privileges to provide Tier 1 and Tier 2 technical support for both on-premises, cloud-hosted applications, platforms, and server infrastructure. 
• Manage and resolve IT infrastructure issues, including network, voice and television/media cabling, provider circuits, wireless and cellular networks, satellite connectivity, radio networks, audio and visual systems, television/media distribution systems, and voice communication systems, ensuring all communication systems meet operational standards.
• Install, maintain, and decommission IT wiring and infrastructure in USG facilities, vehicles, and USD-owned or leased residences, adhering to Department wiring standards. 
• Install and configure cabling systems, including conduit, junction boxes, and punch-down blocks for new installations, ensuring compliance with industry standards. 
• Updates and preventive maintenance on data and voice network switches; telephone PBX, voicemail, call routing and auto-attendant systems; radio repeaters and radio over IP systems; audio and visual; and television/media distribution systems. 

Event & VIP IT Support:

• Provide IT support for visiting VIPs/VVIPs, establishing communication technology and high-speed internet connectivity at designated hotels and event sites to support the operational needs of the VIP. 
• Lead on-site efforts, liaising with hotel or site IT teams, coordinating with local voice and data service providers, and collaborating with site security teams to arrange access and connectivity.
• Provide audiovisual, multimedia, and videoconferencing support for internal events, including town halls, webinars, conferences, and awards ceremonies.
• Design, maintain, upgrade, and support use of audio-visual-enabled, and virtual, conference rooms.

System Administration & Access Control Management:

• System administration duties, including managing and maintaining network and enterprise applications, user accounts, device/system configurations, and permissions. 
• Leverage system administrator privileges and advanced tools to manage access to Department networks, cloud platforms, digital resources, and voice communication systems, including voicemail, call routing, and automated attendant systems. 
• Automate setup, management, and deployment tasks using scripting. 
• Apply approved software updates, monitor networks and IT facilities, and resolve performance issues to maintain operational efficiency and ensure compliance with regulatory and industry standards.
• Routine maintenance tasks in DT processing spaces, including preventive maintenance, backups, facility checks, and supply inventories.
• Support IT contingency planning and exercises including regularly testing and troubleshooting emergency communications devices and systems to ensure operational readiness in case of an emergency.

User Support & Service Desk Management 

• System administrator privileges to provide Tier 1 and Tier 2 technical support for both on-premises and cloud-hosted applications.
• Provide ad hoc training on common IT issues, including remote technology usage and cybersecurity. 

Training, Knowledge Management, & Cybersecurity 

• Apply standards in developing and documenting solutions that support customer productivity. 
• Assist Mission’s Information System Security Officer (ISSO) for maintenance of unclassified networks. 
• Assist ISSO with training efforts to educate users on various information security best practices. 

Project & Administrative Support 

• Manage or participate in projects.
• Provide and manage budget estimates, progress updates, timelines, resources, and documentation for projects.
• Prioritize and coordinate project management activities.
• Assist other teams within Diplomatic Technology at all mission locations to enable use of technology as a strategic diplomatic instrument. 
• Asset management support to the Mission and Diplomatic Technology. 
• Issue loanable property (e.g. laptops, tablets, phones, etc.) to customers with approved equipment requests.

Provide general administrative support to the Mission and DT as required.

• Designated authority as Occasional Money Holder/Purchase Card Holder. 
• Serve as the Contracting Officer’s authorized representative.

Qualifications and Evaluations
Requirements:
All selected candidates must be able to obtain and hold a:

• Public Trust security clearance. 
• All selected candidates will be subject to a background investigation and may be subject to a pre-employment medical exam.  
• Selected candidate must be able to begin working within a reasonable period of time 12 weeks upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Qualifications:
Requirements:  FOR THE EXPERIENCE AND EDUCATION REQUIREMENTS APPLICANTS MUST MEET EITHER OPTION 1 OR OPTION 2 TO QUALIFY
Option 1
EXPERIENCE: 

• A minimum of 2 years of experience in computer networking operations, network management or utilization of computer systems.

EDUCATION:

• Bachelor's degree in Telecommunications, Electrical Engineering (Light Current), Network Infrastructure Engineering, Information Technology, or Radio, Telephone, or Audio/Visual Engineering is required.

Option 2
EXPERIENCE:

• A minimum of 5 years of experience in computer networking operations, network management or utilization of computer systems.

EDUCATION:

• Completion of Secondary Education is required.

Deadline:1st July,2026