IT Analyst at SMEC

REPORTS TO

• Senior IT Manager or any other person appointed to supervise him/her from time to time.

PRIMARY POSITION PURPOSE 

• Providing the necessary IT Support to the Senior IT Manager and other relevant personnel.

KEY RESPONSIBILITIES

• Installing and configuring computer hardware, operating systems and applications for new staff and upgrades on existing staff’s computers
• Maintaining computer systems and networks
• Setting up new users' accounts and profiles
• Providing user support either face to face, telephonically, via skype or other remote support software
• Maintaining computer systems and networks
• Working continuously on a task until completion (or referral to third parties, if appropriate)
• Keep ticketing system up to date, resolving or escalating cases as required
• Doing weekly and monthly checks as per ICT quality procedure
• Replacing parts as required
• Troubleshooting which includes computer and network problems, diagnosing and solving hardware and software faults
• Providing support to the IT Manager and Group IT manager which includes procedural documentation and relevant reports and ensuring documentation and reports are up to date
• Ensuring the successful backup of data
• Ensuring that the printers are in good running condition and enough supplies are available always
• Providing IT support to Johannesburg office and site staff

RECOMMENDED QUALIFICATIONS, SKILLS AND EXPERIENCE  

• Matric
• Working knowledge in A+ and N+ required
• 2+ Years working experience in a Domain environment
• Microsoft Certification(s) will be advantageous
• ITIL Foundation certification will be advantageous
• Knowledge in MS Office 2013/2016 and Office 365
• Knowledge in MS Server 2012/2016
• Excellent communication skills
• Excellent admin skills

SALARY PACKAGE

R180 000.00 - R255 000.00 per annum. The salary on offer will be dependant on experience.

To find out more about SMEC, please visit our careers page at www.smec.com/careers  

Closing Date: Friday, 01 May 2020