Datacentrix is an ICT solutions provider that uses leading solutions to deliver sustainable value to corporate and public sector organisations. We strategically partner with our customers, equipping them with valuable insight and helping them to align their technology undertakings with their business strategy.
Our holistic value proposition delivers comple...
About the job Qualifications and Experience Required:
Matric
IT Degree/Diploma or relevant Qualification
ITIL Foundation
CCNA, MCSE , ManagEngine Products
Experience with Network Management and Infrastructure support
Network support LAN/WAN, WIFI Expertise
You will be responsible:
Ensure best practices per device are set across all clients
Dependency mappings are done correctly
Taking ownership of the monitoring environment
Wan/LAN latency monitoring
Daily tasks and routines
Certificate application on central server and probes
Best-known procedures / call logging, escalations
Guidance and advice on APPMAN and Site 24/7
Manage security solutions, for all monitoring tools
Ensure monitoring standards are by Customer Policy
Maintain all Customers monitoring tools daily
Administer and maintain monitoring rules and alerts
Manage all monitoring for network hardware and equipment, routers, switches, and other Network Devices, infrastructure, servers, applications, and websites
Ensure reliable network connectivity the networks are monitored
Monitor all monitored devices and applications performance
Perform capacity monitoring of all systems for customers
Real-time monitoring and analysis of all alerts
Threshold-based monitoring for capacity and performance monitoring
Monitor hardware failures and backups
Ensure effective backups of configurations for monitored systems
Create priority incidents, make follow-ups, and communicate the status to affected users
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