IT Project Manager - Umhlanga at BET Software

We Want You:

Can you shape the future of IT support projects? BET Software invites passionate and seasoned professionals to join our dynamic team as a IT Project Manager - Global Support. In this pivotal role, you will spearhead the oversight, planning, and implementation of medium to large-scale IT support projects, ensuring seamless coordination across our organisation. With a keen eye for detail and strategic foresight, you will direct resource utilisation to meet targets while upholding budgetary and project requirements. As the architect of service level agreements (SLAs) and operational level agreements (OLAs), you will play a vital role in optimising our support infrastructure. If you're ready to make a significant impact in a dynamic and innovative environment, we invite you to embark on this exciting journey with us. Apply now to be part of our success story!

You Bring:

• Relevant Diploma/Degree in Project Management or studying towards.
• CAPM/Scrum/Agile Certification.
• Microsoft IT Certifications in MS Projects and Excel (advantageous).
• PMP or Project Management Certifications (advantageous).
• Minimum of 2-3 years of IT project management experience.
• 2-3 years of experience in an infrastructure environment, IT Support, or 24/7 high-availability multi-site environment.
• Advanced level of proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint with experience presenting to stakeholders and/or Senior Leadership.
• Strong leadership, diplomatic and motivational skills.
• High proficiency and experience across multiple PMO framework.
• Strong multi-tasking ability and be able to work across multiple projects, simultaneously.
• Tools: MS Project, Jira, Confluence, PowerPoint, Word and Excel, Smartsheet, Monday.com, Wrike.

What You’ll Do:

Managed Projects:

• Implementing IT strategies that deliver projects on schedule and within budget.
• Provide project leadership and support as agreed or when necessary for all IT shared service projects.
• Coordinate and support the implementation of Patch/Version upgrades to Support infrastructure.
• Plan and support proposed infrastructure/application changes/upgrades through relevant change control.
• Define the Statement of Work and Specifications for the requested project work.
• Full project life cycle ownership: successful project delivery will include full implementation from initiation to completion for one large and complex project or several minor initiatives simultaneously.
• Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives.
• Participate in establishing practices, templates, tools and partnerships to expand and mature these capabilities for the organisation.
• Prepare estimates and detailed project plans for all phases of the project.
• Work in collaboration with business Leads to procure adequate resources to achieve project objectives in planned time frames.
• Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices.
• Understand inter dependencies between technology, operations and business needs.
• Manage project scope and changes with all stakeholders and teams on the ground effectively.
• Act as an internal quality control check for the project.
• Manage a portfolio of complex initiatives that span one or multiple lines of business.

Reporting:

• Report on project success criteria results and metrics.
• Responsible for the distribution of status reports from the project team, analysing results and troubleshooting problem areas.
• Provide status reporting regarding project milestones, deliverables, dependencies, risks and issues, communicating across leadership.
• Define success criteria and disseminate them to involved parties throughout the project and program life cycle.
• Contribute by adding valuable insight into PMO frameworks and report structures, to improve the effectiveness of reports.
• Assist in report automation and improvements wherever possible, to ensure reporting is relevant.
• Internally audit dashboards and reports to ensure information is always updated.

Service Management:

• Manage IT operational support for all Global Support issues, incidents and requests.
• Provide timely and accurate communications on ITO outages and maintenance.
• Perform comprehensive asset and spares management across all sites.
• Manage procurement, deployment and return/scrapping of owned/leased infrastructure.
• Maintain governance and controls on shared infrastructure.
• Conduct shared services supplier SLA performance reviews while managing vendor relationships. Ensure services are relevant and compliant.
• Ensure appropriate use of IT processes, tools and methodologies.

Stakeholder Management:

• Effectively liaise and communicate with both internal and external key stakeholders at an executive level to manage day-to-day issues, escalations and expectations.
• Engage with executive members or equivalent at customers/partners to ensure collaboration at all levels.
• Engage with the wider business and if needed hold strategic knowledge-sharing sessions.
• Maintain and facilitate strategic stakeholder and communication analysis.

Living the Spirit:

• As IT Project Manager, you are encouraged to live the spirit of the BET values, recognising that your role is pivotal in the successful execution of technical projects in our dynamic and 24/7 environment. The below outlines how you can live the spirit in your role as IT Project Manager:
• We are proactive and take ownership of IT projects, from initiation to completion. We strategise, plan, and coordinate to ensure projects run smoothly and within agreed deadlines.
• Continuously embracing the power of teamwork to overcome challenges and find innovative solutions to make a positive impact within the Infrastructure Core Team. Take the initiative to make improvements and guide change management within the team.
• Empower and enable team members to be themselves, fostering an environment where individual strengths shine.
• Act as a mentor and coach to team members, fostering their growth and development.
• Embracing our individuality, we bring unique perspectives to our role. With a solid foundation in project management and technical expertise, we effectively communicate with stakeholders. Our leadership style is characterised by diplomacy and motivation, and we excel in multitasking and proficiency across various PMO frameworks.
• Demonstrate expert-level conflict resolution skills, resolving complex team dynamics and technical disputes constructively.
• Approach each day with a strategic mindset, identifying long-term opportunities for improvement within the Team.
• Exhibit strong leadership in crisis situations, guiding the team through challenging and high-pressure scenarios.
• Uphold high moral and ethical standards in all your actions and decisions.
• Embrace each day as an opportunity to learn and grow in the ever-evolving field of IT. Every day brings a new adventure exploring and finding solutions to better the team and our business.