IT Software Engineer at Games Global

Job Description
Overview

• The Product Delivery team plays a pivotal role in orchestrating seamless software and game releases together with ongoing support & maintenance of our diverse range of platforms, products, games, and software. This dedicated team also takes charge of customer support tickets, demonstrating a commitment to customer satisfaction. Their expertise extends to the management of bespoke software tailored for the efficient delivery of games and related content to both Staging and Production systems.
• As an IT Software Engineer, you will be responsible for the planning, installation, configuration and monitoring of all production & testing environments. You will be required to deploy agile and scheduled software releases and changes to the environments. You will be required to on-board new customers.
• In addition you will also be responsible for incident prioritization, troubleshooting and resolution, providing solutions on all incidents while adhering to the high level of service our clients are accustomed to.
• There will be an element of mentorship for junior engineers. There is also a requirement to be available for scheduled and emergency work outside of normal working hours.

Responsibilities

• Ensure all Production and UAT environments are effectively monitored.
• Ensure seamless on boarding on new customers.
• Contributing to improve the product & team through collaboration, Innovation, automation, and process improvements.
• Ownership of technical projects by providing technical expertise, implementing efficient solutions, ensuring minimal risk and communicating all required information and key milestones to relevant stakeholders.
• Provide mentorship and training to new engineers and new starters.
• Plan software releases and configuration processes to ensure minimal risk and product downtime.
• Creating and updating documentation for team processes and supported products.
• Deploy all scheduled software releases and configuration changes taking every precaution to minimize risk and product downtime.
• Analyse and understand logged incidents with a strong technical and commercial awareness to prioritise and respond effectively within agreed SLA targets.
• Provide effective, efficient, and professional solutions to all customers’ queries or concerns.
• Achieve key performance indicators and customer satisfaction metrics.
• Provide support and deployment functions outside of normal working hours when required.

Qualifications

Experience with:

• Windows and SQL Server
• IIS Web Server
• F5 Load Balancers
• Powershell
• C# / .NET / Node / Vue JS
• F5 Certified BIG-IP Administrator
• Onboarding new customers
• Deploying to gaming environments
• Customer service
• SQL Microsoft Certified Solutions Expert (MCSE)
• Industry Experience or relevant qualification