IT Support Technician - Kimberley at Sol Plaatje University

Minimum Requirements    

• National Diploma in Information Communication Technology
• 4 to 6 years of related experience
• Experience with computer systems, LAN, WAN, Wi-Fi configuration & Microsoft/Linux environment
• Industry-related certifications
• Computer skills (MS Office suite)
• Experience with major hardware vendors, e.g., HP, DELL, etc.
• Good communications skills
• Good interpersonal skills
• Ability to work within a team
• Driver’s license
• Recommendations    
• Preferably ITIL certification
• It would be an advantage if the candidate has experience in Higher Education

Duties & Responsibilities    

• Capture and maintain all IT assets in the ICT inventory database and dispatch IT equipment to the user as per written
• Install and maintain all desktop hardware
• Install and maintain desktop software
• Install and maintain all computer peripherals
• Liaise with external providers for hardware support
• Identify common problem areas experienced to recommend corrective
• Decide whether to send the computer to the manufacturer for repair
• Report the shortfall in parts inventory to the line manager
• Work with vendor support contacts to resolve technical problems with (Desktop computing equipment and software)
• Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.

Assist users in the use of computer software if

• Document instances of hardware failure, repair, installation, and
• Forward faulty computers to the workshop
• Communicate project statuses to the helpdesk
• Coordinate and liaise with the rest of the ICT Team
• Help users scan media such as flash drives and diskettes for any malicious ware
• Help users with e-mails that they suspect might contain malicious content, and provide the Network
• Making sure end-point security system is up to date
• Develop how-to documentation and videos to support the SPU community
• Research technology trends and latest applicable technologies.
• Ensure up-to-date skills development plans.
• Develop, recommend, and implement solutions
• Participate in ICT projects to ensure that successfully execution of the same.
• Assist with project scoping and resource allocations
• Relevant operational reports as and when required
• Research and implement best practices
• Provide user support for the initial training on equipment and software