IT Support Technician Temp Position Mr Price Group at Mr Price Group

Job Description

• We are looking for a Temporary IT Support Tech to be a helping hand to our Mr Price Group head office users.
• Our technology support team consists of various personalities that have one main thing in common- their passion for great customer service and their epic troubleshooting skills

Responsibilities

• Maintain the End User environment, ensuring device compliance and security
• Ensure first time resolution of all Incidents logged via the Service Desk within SLA
• Install software, operating systems and set up equipment for users
• Be proactive and innovative in the End User environment
• Identify trending issues and troubleshoot root causes of common or recurring problems
• Build relationships with users and provide excellent customer service

Qualifications

• A reliable personality that can not only support 300+ users comfortably but is also able to build great relationships
• IT Qualification OR MCSE/A+/N+ Certifications
• Being Apple Certified Support would be an advantage
• Valid driver’s license and vehicle
• Able to do rotational after-hours standby
•  …PLUS at least of 3 years’ experience in a corporate IT environment with the below:
• Troubleshooting MS Windows and MAC iOS systems
• Image and provision end-user hardware
• Microsoft 365 product suite installations and support, including OneDrive, SharePoint and Teams
• Supporting a variety of security and business apps, i.e. anti-virus software, proxy services, device encryption software, etc
• Supporting IP telephony, video conferencing and AV systems
• Basic understanding of networking protocols