IT Technical Project Coordinator - DBN at BET Software

You Bring:

• 1 Year experience in a similar role.
• Diploma or Degree in Computer Systems - advantageous.
• CAPM – advantageous.
• Agile Certification (Scrum, XP, Kanban) - advantageous
• Microsoft Systems Engineer (MCSE) - advantageous.
• ITIL Foundation certification- advantageous.
• Experience in a service desk/help desk environment, infrastructure remote support – advantageous.
• Experience with service level agreements and maintenance.
• Experience in networking and telecoms covering Microsoft applications.

What You’ll Do:

• Technical support for all IT Project related services.
• Management of customer contact to provide service excellence.
• Management of ITSM ticketing system aligned with ITIL framework, reporting and time management.
• Management of any escalations relating to infrastructure.
• Assisting management with IT Operational issues and activities.
• Assist IT Infrastructure PMO Team.
• Assisting with Team resource planning.
• Assist with the preparation of financial reports for senior management
• Organise and minute meetings.
• Troubleshoot and respond to Multichannel Tickets logged within the required response and resolution Service Level Agreements (SLA).

Build on KMDB & Documentation Reporting

• Compile technical standard operating procedures for all known errors.
• Compile and assist with daily incident, service request and change management reporting.

Customer Centricity

• Feedback to the customers on the status of all unresolved queries.
• Ensure the protection of all user’s data in compliance with company policies.