IT Technician at Badger Holdings (Pty) Ltd

Responsibilities include:

Installation:

• Windows OS, Microsoft Office, Backup, Security, and other approved corporate software.

Hardware & Software Support:

• Providing desktop/laptop hardware and software troubleshooting and maintenance.

System Updates:

• Managing software and OS updates for all devices.

Printer & Video Conferencing Equipment Administration:

• Ensuring proper functionality of printers and video conferencing tools.

Problem Solving:

• Resolving technical issues related to desktop/laptop hardware and software.

IT Documentation:

• Maintaining up-to-date IT registers and documentation.

Project Coordination:

• Assisting with coordination of IT-related projects.

Information Security:

• Ensuring compliance with IT security protocols.

Network Support:

• Providing first-line support to the Network Administrator.

Requirements

Preferred Qualifications and Experience:

• Relevant IT certifications and a strong foundation in computer technology.
• compTIA A+ or Microsoft Technology Associate (MTA) certifications.
• Strong knowledge of the Microsoft 365 toolset.
• Knowledge of Microsoft Azure fundamentals or cloud technology.
• Knowledge of networking and systems security.

Required Skills and Abilities:

• Proficient in Microsoft desktop applications.
• Professional attitude with the ability to work both independently and in a team.
• Strong communication skills, both verbal and written.
• Excellent problem-solving and analytical abilities.
• Experience documenting and maintaining IT processes and procedures.
• Self-motivated, deadline-driven, and a strong team player.