Italian-Speaking Customer Service Representative at Black Pen Recruitment

Italian-Speaking Customer Service Representative 

Are you fluent in Italian (reading, writing and speaking)? Do you have excellent customer service experience? Then we have the job for you!  Our client, who specializes in handling inbound and outbound customer enquiries within the Airline and Aviation industry, is looking to hire an Italian-Speaking Customer Service Representative to join their amazing team in Cape Town, South Africa. The ideal candidate for this roll must be fluent in Italian and English and with excellent customer service or sales experience. Experience within the tourism and travel industries is advantageous. 

If you’re driven by success in this fast-growing industry, this opportunity offers ongoing improvement courses to boost your career, then this is the opportunity for you! 

Work Type: Office based 

Working Hours: Flexible Shifts (Monday-Sunday)

Requirements:

• Matric or equivalent qualification 
• Fluency (reading, writing and speaking) in Italian and English 
• Expert level PC literacy skills 
• Experience in Call Centre / Travel / Tourism Industries advantageous 
• Customer service orientation 
• Exceptional customer care with courteous attitude 
• Positive attitude and motivated mindset 

Key Responsibilities: 

• Handling inbound and outbound customer enquiries utilizing available contact center systems and programs 
• Assisting customers with flight bookings/ re-bookings/ cancellation of flights in Italian and  
• Identify the customer’s needs, up sell additional products/services and offer personalized service in line with quality and training directives 
• Complete administrative tasks relating to servicing and resolving customer requests in a focused and efficient manner 
• Able to apply initiative to solve problems and improve work processes 

Benefits:

• Performance bonus ((become eligible to earn an additional R2000 monthly) 
• Late Shift allowance  
• Sunday Pay (1.5 x normal rate) 
• Public Holidays (2 x normal rate) 
• Medical Aid – Voluntary basis with Discovery Health 
• Health Insurance – unlimited GP visits, dentistry, optometry, medications etc. – 100% covered by Company 
• Employee Assistance Programs 
• Provident Fund (South African Citizens only) – minimum 6% contribution by member 
• Promotion and Career Advancement  
• Numerous opportunities to visit their international clients and/or one of our global locations for top performers 
• Rewards & Recognition – Performance Bonus, Team Incentive Budget, Annual Excellence Awards 
• Training – Leadership Development; Various skills training courses offered