Junior Application Support at Kazang

Role summary

• As the Junior Application Support, you will be responsible for resolving tickets using the front end, admin tasks and other provided tools.
• Escalating to internal resources where necessary.
• Following up each ticket through to resolution and ticket closure.

Key Responsibilities include, but are not limited to:

• Attend daily Application and Technical stand-up meetings
• Manage the Application Support ticket queue
• Creation of test credentials for application testers
• Access request management for Sentry and Google Cloud
• Resolve escalations from other teams
• Support channel monitoring for escalations
• In order to be considered for this position, the following requirements must be met:
• Knowledge and experience with Python, SQL or comparable language
• Technical background and understanding of application support
• Excellent problem-solving and analytical skills
• Effective communication, collaboration abilities with both technical and business stakeholders
• Ability to work in a fast-paced environment and adapt to changing priorities
• Experience with Atlassian, Freshdesk, DataDog/Grafana desirable

Technical Competencies:

• DB SQL Server
• General understanding of networks
• Knowledge of CI/CD Pipelines would be desirable

Behavioural Competencies:

• Team Player
• Works well under pressure
• Go Getter
• Self-Motivated
• Innovative
• Accountable
• Proactive
• Reliable and dedicated

Closing Date 31 July 2025