Junior Area Manager at HeroTel

Key Responsibility Areas:

Leadership and management of the following functions:

• Provide oversight for the district office, satellite offices promoting the Herotel values and culture with all staff based in the district as well as direct reports (reception, admin assistants etc.)
• Support, motivate and give feedback to the cross-functional team on customer services, growth opportunities, field operational challenges and sales opportunities.
• Assist HR and HSE with all staff related matters.
• Provide authentic leadership to direct reports and supporting local teams.

Market Development:

• Expand the customer base by identifying new customers and developing and implementing strategies to attract and keep customers.
• Increase customer education and identify local opportunities for sales and marketing in each area.
• Actively target areas that under-perform.
• Involvement in activations.
• Evaluate and provide feedback on successful marketing initiatives.
• Identify and set up new offices to support the projected targets.

Maintain and enhance brand reputation:

• Ensure that all marketing materials, communications, and customer interactions are consistent with our brand’s values.
• Oversight on the quality of the services we offer making sure these meet or exceed customer needs.
• Provide excellent customer service by promptly addressing any customer issues and going above and beyond to meet the customers’ needs.
• Ensure daily review of any customer impacting events in the area and provide support and plan local initiatives.
• Active social media presence on local community groups monitoring brand mention and reviews.
• Input on employees training so that they represent the brand in a positive and professional manner and are knowledgeable about the brand’s values and offerings.
• Active participation in community events and structures to promote the Herotel Brand.
• Demonstrate a commitment to social responsibility by supporting charitable causes or community initiatives.

Identify growth areas:

• Identify WIRELESS and FIBRE growth areas within the District for presentation to the Regional Level 3 Team.
• Engage on fibre expansion projects (MDU site visits, agreements, Body Corporate meetings, Municipalities)
• Assist with and actively monitor landowner agreements and real estate contracts.
• Installations and Field Support:
• Assist with planning capacity in line with Commercial forecast as provided by the Regional Team.
• Provide constant feedback cross-functionally on customer acquisition based on target projections.

Area office management:

• Maintaining the standards in the office as well as supervising basic administrative functions for office support staff
• Executing discipline and reporting for all cross-functions operating within the area.
• Maintaining behavior and culture within HR and HSE guidelines.
• Provide feedback to the Regional Level 3 Team on systems that need attention and where there are backlogs in supply chain management and field operations.

Inventory:

• Oversight on stock levels in line with forecast

HSE:

• Oversight on adherence of all staff to HSE activities and ensure that staff safety is maintained.

Work Experience and Competencies:

• Supervision / management experience is required.
• Sales experience and a proven track record of driving sales would be advantageous.
• Strong communication skills with the ability to motivate and inspire teams to achieve goals.
• Must be able to think strategically and develop plans to achieve their goals.
• Should be able to analyze data, identify trends and make decisions based on that information.
• Strong focus on customer service and be able to develop strategies to improve customer satisfaction at each location.
• Experience at developing and implementing sales and marketing strategies to drive growth.
• Must be able to identify problems and develop solutions to address them.
• Need to have strong critical thinking skills and be able to make decisions quickly and effectively.
• Must be able to adapt to changes in the business environment and adjust plans accordingly.
• Strong interpersonal skills are important, and an Area Manager must be able to build relationships with employees and customers.
• An area manager must be able to manage their time effectively and prioritize tasks to meet deadlines and to achieve goals.
• Creating brand awareness and an understanding of our product offerings.
• Ability to work cross-functionally with other departments.
• A Valid driver’s license is essential, and travel is a requirement of this position.

Education Requirements:

• Grade 12
• Additional qualifications in relevant field would be beneficial.