Junior Internal Sales Representative at SydSen Recruit

Minimum Requirements:

• Matric, plus any additional training or qualification related to sales responsibilities.
• Approximately 1 year of work experience, preferably in a technical field such as engineering, mining, or agriculture.
• Excellent communication skills, ability to collaborate with cross-functional teams, and a proactive problem-solving attitude.
• Fluent spoken and written English; French is an advantage.
• Ability to work in a fast-paced environment, manage multiple tasks, set priorities, work independently and well in a team, and perform under pressure.
• Excellent computer skills

Duties and Responsibilities:

• Develop and maintain relationships with existing customers.
• Identify and qualify new sales opportunities.
• Generate leads through cold calling, email campaigns, and other methods.
• Follow up on leads and inquiries.
• Handle enquiries from both internal and external customers, ensuring prompt resolution and maximum benefit to the company.
• Achieve monthly sales targets and proactively contribute to sales growth initiatives.
• Respond to customer sales enquiries promptly, preparing and submitting quotations within specified timelines.
• Provide exceptional service to telephone and online/email sales clients, addressing their needs with professionalism and efficiency.
• Track and update customer information in the CRM database.
• Monitor customer accounts and identify upsell opportunities.
• Collaborate with the external sales team to ensure customer satisfaction.
• Maintain knowledge of products and services to answer customer questions.
• Assist the sales team with administrative duties such as compiling quotations, processing customer orders, ensuring payment terms are met, and organizing and monitoring product deliveries.
• Assist the sales team with arranging appointments with prospective customers for product demonstrations and presentations of business services and products.
• Assist the sales and projects teams in the tender process with administrative duties such as research, cost estimates, etc., as needed.
• Manage financial reporting tasks, including processing quotes, creating invoices, and generating purchase orders.
• Assist the sales team with enquiries and support their activities as needed.
• Update internal price lists to ensure accuracy and alignment with company standards.
• Always keep the customer database up to date.