Junior IT Technician at Anova Health Institute

We are looking for an experienced Junior IT Technician is responsible for the maintenance of an electronic health strengthening system (prescriptions) and support users of the system at an allocated healthcare facilities and related pick-up points within a sub-district.

Key duties and responsibilities

Technical support and maintenance of health strengthening system.

• Provide technical support and advice to end-users (including Anova staff) on technology and system issues to enable them to fulfil their duties.
• Monitor the use and security of equipment related to the electronic system at healthcare facilities and manage the equipment asset register for these non-Anova owned items. Also ensure that Anova equipment allocated to staff is monitored and secure.
• Maintain equipment and system to ensure the optimum functioning of all equipment and software (can include but not limited to laptops, tablets, scanners, internet browsers and connectivity).
• Attend to any challenges and gaps by liaising with the provincial and Anova Helpdesk for support (for e.g., 3rd party changes made on back end, but which need to be managed by the front end but was not communicated), clarifying the challenge/gap and resolving issue.
• Provide ongoing support and training at health facilities and pick-up-points to ensure optimal and consistent utilization of the electronic system. Encourage participation from clients (nurses for example), and designated service providers.
• Carry out other appropriate duties as requested through logged calls, by various requestors (for e.g., 3rd party Senior IT Specialist or Facilities manager or Anova ICT Manager) to assist in the rectification of issues to enable end users to be able to fulfil their duties.
• Assist the facility in the installation and deployment of software over the network, as well as keeping records for all software licenses, ensuring all licensing laws are adhered to.
• Assist in the deployment of devices for facilities, as well as maintaining accurate records of all ICT devices to support the facility.
• Identify risks and issues related to the electronic system and escalate to Senior IT Technician for resolution.
• Give input and/or provide clarity to technical information analyzed by Senior IT Technician to provide weekly, monthly, quarterly, and ad-hoc reports.

Essential qualifications and experience

• Diploma in Information Systems/Technology, and
• At least 1 year IT Helpdesk/Support Technician experience having supported on hardware and software dealing with end users.
• Hardware and software management
• Microsoft Office
• Must have a valid driver’s license and be willing to travel.
• Knowledge of IT systems and infrastructure.
• An appropriate certificate (A+, N+) would be an advantage.
• Experience in the public health sector would be an advantage.
• Proactive
• Detail orientated.
• Problem solving ability.
• Interpersonal and communication skills
• Ability to manage change.
• Report writing
• Basic training and facilitation skills
• Basic monitoring and evaluation skills in data management and handling.