We as Cargo Compass SA have offices in Johannesburg(H/O), Cape Town, Durban, Port Elizabeth and East London with 360+ staff members nationally, owned warehouses and fleet, and we are 21 years old this year!
We are amongst the largest privately owned freight forwarding companies in South Africa and we specialize in imports and exports both via air and sea as...
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Remains knowledgeable of and experienced with using complex operating systems on workstations and servers, local networks, wiring schemes, wide area networks, LAN/WAN connectivity, and data communications protocols.
Ensure that Technical Support Services calls and enquires are answered in a timely, efficient, and knowledgeable manner.
Communicates with customers, resolving complaints, problems, , ensuring the service quality of the Technical Support Services Team.
Build strong relationships with technical staff.
Be required to work flexibly.
Incident handling – restoring the disruption in service as quickly as possible.
Leverage internal technical expertise, including, but not limited to peers, mentors, product documentation, knowledge base, community forums, and other internal tools to provide the most effective solution to customer issues.
Conduct weekly, semi-monthly, or monthly meetings with customers for case reviews to identify issue trends and opportunities for corrective actions.
Research and identify solutions to software and hardware issues.
Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
Ensure all issues are properly logged.
Prioritize and manage several open issues at one time.
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients.
Skills Required
2-3 years experience
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
Hands-on experience with Windows/Linux/Mac OS environments (predominantly Windows).
Good understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and troubleshoot basic/complex technical issues.
Familiarity with remote desktop applications and help desk software (e.g., Freshservice)
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Familiarity with DNS, Active Directory Services and protocols like SMTP, SNMP, etc.
Gmail
Yahoomail