Junior IT Technician at SKG Properties

ROLE OVERVIEW:

Desktop support - provide desktop support for the IT team.

• Deploy, monitor, repair, support and manage desktop & notebook hardware, manage Windows operating systems, office automation software, printers, scanners, faxes.
• Setup desktop computers and peripherals and test network connections, install software for various applications and programs.
• Troubleshoot problems and provide technical support.
• Identifies operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures.
• Ensures that all requests for support are dealt with according to set standards and procedures.
• System Management - provide system support for the IT team.
• Assist with new system implementation and related administration.

End-user training.

• End-user support.

Inventory Management - stock and inventory procurement and management

• Assist with procurement, IT equipment, phone, network ICT etc ensuring that minimum inventory levels are maintained.
• Management of 3rd parties, compare quotes, and negotiate best prices from suppliers.
• Inventory management and stock take reconciliations.

REQUIREMENTS: 

• Martic or relevant IT diploma/certificate
• CompTIA A+, CompTIA N+
• IT desktop support experience essential
• Drivers licence and own transport
• Microsoft Excel (intermediate)
• Experience in obtaining hardware quotes from vendors an advantage

SKILLS: 

• Time management
• Analytical
• Problem-solving
• Ability to think critically
• Conflict management
• Excellent interpersonal and communication skills
• Customer service
• Attention to detail
• Stress tolerance
• Technical