Junior Mining Engineer at Omnia (Pty) LTD

Role Overview

• The purpose of this role is to develop knowledge bases and FAQs for product support activities and work with support team to evaluate complex customer problem, identify root causes and derive resolutions

Requirements

Qualifications:

• Grade 12
• Blasting Certificate
• Bachelor's degree in mining or equivalent

Advantageous:

• Surface Blasting Technology (Academy of Explosives Technology)
• AXXIS Certificate

Work Experience:

• 2 years demonstrated experience in surface and underground mining blasting
• 2 years demonstrated experience in use of the AXXIS system

Responsibilities:

• Work with development team in performance analysis of new products and enhancements.
• Analyse industry trends and market demands to recommend product enhancements.
• Work with Global Product manager in product promotional activities.
• Work with support team to provide product support and assistance to customers.
• Maintain documentations for all support activities including product development, enhancement, engineering and marketing activities.
• Provide product training to staffs and customers.
• Work with support team to evaluate complex customer problem, identify root causes and derive resolutions.
• Guide support team in addressing customer problems within established response time.
• Analyse customer suggestions and recommend product revisions.
• Support Account Managers in identifying new customers and retaining existing customers for business growth.
• Develop knowledge bases and FAQs for product support activities.
• Document support activities, customer issues and resolutions for reference purposes.
• Develop training materials and conduct training for new hires

Job Related Skills:

• Sound knowledge of applicable of blasting software
• Sound knowledge of numerical modelling and field monitoring techniques
• Sound understanding of blasting physics and SHERQ
• Extensive knowledge of mining operations
• Good working knowledge of the explosive's regulations
• Project management and Commercial knowledge
• Technical knowledge of mining explosives and services