Junior Network Engineer at First Technology

Job Description
Role and Responsibilities

• Excellent written and verbal etiquette.
• Excellent attention to detail.
• Work well under pressure in an ever-changing environment.
• Ability to follow predefined procedures/LLD/project plan
• Ability to meet deadlines and complete tasks within project plan or customer SLA
• Ability to read/write knowledge base resources to resolve problems
• Positive attitude towards business and colleagues.
• Consistent, prompt delivery of tasks allocated.
• Punctuality when keeping appointments, effective time scheduling and management
• ability to share knowledge and upskill others
• Well-presented/groomed to ensure professionalism at all times.
• Be prepared to perform overtime work both planned and unplanned, when required.

Key Duties and Responsibilities

• The ability to quickly identify and remediate Intermediate networking problems
• An understanding of Network Security including industry best practices.
• Ability to perform first line troubleshooting of faults
• Maintaining WAN and LAN diagrams
• Maintaining, and supporting Network Monitoring tools IE: PRTG, ZABBIX, NMSAAS etc
• Perform basic network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
• Basic configure and install various network devices and services (e.g., routers, switches, firewalls)
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
• Network asset management.
• Vendor Management

Vendor Proficiency

• Fortinet – Experience and/or certification preferred
• Cisco – Certified
• Aruba – Experience and/or certification preferred
• H3C – Experience beneficial
• Ubiquity – Experience and/or certification preferred

Qualifications  

• Matric and N+ is essential
• CCNA / CCNP or equivalent certification (Beneficial)
• Fortinet Experience and/or certification preferred
• Bachelor’s degree in Computer Science or Information Technology Diploma (Beneficial)

Preferred Skills

• Should have proven excellence as a Junior Network Engineer or in another relevant support position 
• Excellent communication, both verbal and written
• Ability to manage Customer requests/escalations in quick succession
• Ability to form customer relationships
• Must have own car
• Basic understanding and practical knowledge of networking systems such as LAN, firewalls, SD-WAN, Access Points, routers and routing.
• 1-2 years’ experience