Junior Personal Assistant at Ernst & Young Global Limited (EY)

Key Responsibilities

Relationship management

• Act as an ambassador and first point of contact for allocated Partners
• Develop and maintain internal and external networks, building knowledge of key client handling teams and issues in order to effectively identify and communicate priorities
• Build strong relationships with clients and their PA’s identifying opportunities to enhance EY’s reputation

Diary and meeting management

• Provide comprehensive diary management in consultation with your Partners
• Proactively monitor meeting attendance, taking ownership to ensure enquiries and issues are appropriately delegated and resolved effectively
• Facilitate all logistical arrangements and ensure all documentation is prepared in advance of meetings – with oversight from a Manager/Advance Intermediate PA/Partner

Travel management

• Proactive itinerary planning, researching and considering reasonable alternative cost-effective travel, to include assistance with visas
• Maximise cost reduction opportunities, utilising preferred travel provider in line with travel and expenses policy

Communication management

• Manage communications, monitor emails, post and calls taking appropriate action, escalating or delegating accordingly

Events management

• Project manage events that only require internal bookings of rooms, catering and attendance management
• Ensuring compliance with policies and approved budgets
• Work with facilities to confirm logistical arrangements and attend events as required, proactively ensuring relevant documentation is available at the event as approved by the Partner/Manager
• Manage budget in consultation with the Partner/Manager

Time and expense management

• Prepare and submit timesheets
• Collate and process expenses and invoices ensuring compliance with policy and approval process
• Reconcile credit card/bank statements with receipts as appropriate

General administrative and project support

• Delegate meetings, events, travel, accommodation and ad hoc tasks
• Maintain client contact and relationship databases
• Provide ad hoc project support
  • Loading external training CPD hours
  • Mercury S2P support
  • Stationery maintenance
• Meet and greet visitors to EY offices
• Provide cover for colleagues during absences as appropriate

Experience and skills required

• Experience in a corporate professional services environment is preferred
• The confidence to engage with senior/high profile contacts and clients and their teams
• Attention to detail and ownership for the delivery of high quality work
• Ability to build relationships across diverse teams both locally and globally
• Ability to work as part of a team, ensuring seamless service to the firm and clients
• Confident approach to administration and agile to different Partner expectations
• The ability to plan ahead and anticipate potential problems
• Strong organisational skills with ability to prioritise a busy and often conflicting workload
• A flexible and professional approach, remaining calm under pressure
• Knowledge of time zones and best means of travel between multinational locations
• Broad knowledge of Microsoft Office packages

What we look for:

We are looking for a trusted business advisor who appreciates a collaborative culture by nurturing team members through mentoring and coaching, knowledge sharing and adapting relevant ideas from previous projects or experiences. We are interested in a specialist with a strong commitment to professional and client service excellence who comes from a consulting background and exudes strong communication, presentation and influencing skills

What working at EY offers:

As one of our valued employees in EY, you get to work with inspiring, meaningful and challenging projects. Our focus is education and coaching alongside practical experience to ensure your personal development. At EY we value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. In addition to these, you will be part of an interdisciplinary environment that encourages high quality and knowledge exchange. Furthermore, we offer excellent working conditions, in a stimulating, inclusive and enjoyable environment. We offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you