Junior Renewal Specialist at Nintex

• Through relationship building and frequent communication, the Renewals Specialist will assist in ensuring timely renewals, increased knowledge of Nintex license policies, and help to maintain a high level of customer satisfaction. This is an opportunity to serve as a subject matter expert inside our Sales organisation!

Your contribution will be:

• Overseeing all assigned contract renewals, which includes working directly with customers and partners, to ensure timely and accurate execution
• Holding regular proactive meetings with key Renewal Partners in the Region to identify any risk to on time renewals early and manage the process to mitigate that risk
• Manage the ‘low adoption resolution process’ for customers utilising other resources as required
• Conduct check-in meetings with customers outside of the renewal timeline to gauge customer satisfaction, identify upsell opportunities and/or potential risk
• Manage the ‘At Risk’ process for your customers
• Hold regular 1:1 meeting with peers in Account Management and Partner Management for your region
• Ensure the CRM system is up to date with the status of renewals, tasks, and activities.
• Provide accurate forecast information to the Senior Renewal Specialist and Regional Renewals Director/Manager
• Contribute ideas to help with the continual improvement of all renewals-based processes

To be successful we think you need:

• Knowledge of Renewals/Sales, Operations/Licensing
• English required