Junior Student Advisor (Sales) - Durban at Vega School

Job Purpose: 

• Responsible for initiating, building and managing relationships with prospective students through every stage of the recruitment process (Lead, Appointments, Applications and Registrations) and report on individual sales activities per set targets.
• To achieve appointment, application and registration targets and implement campus sales and marketing initiatives and plans aimed at attracting students to apply for full-time and part-time undergraduate and postgraduate qualifications.

Education:

• Three year Diploma or Degree in PR/ Business/ Marketing/ Communications/Sales

Functional Competencies:

• Customer service orientated
• Target driven and ability to work well under pressure
• Professional and confident
• Excellent presentation skills
• Outgoing and passionate
• Good telephone etiquette
• Proactive and highly self-motivated
• Computer literacy
• Ability to work as a team player and individually
• Must be able to travel
• Own transport is required

Work Experience:

• 2 years sales experience.
• Experience in managing and closing sales cycle.
• Experience in working on a Customer Relationship Management software.
• Experience in the higher education industry.

Key Performance Areas:

Student Acquisition:

• Achieve monthly / annual individual appointment and application targets.
• Plan, schedule and attend visits to allocated schools and universities for expos, career fairs, presentations, Gen V workshops, graduate recruitment programmes (GRP).
• Represent IIE-Vega at open days, expos, career fairs, presentations, Gen V workshops, graduate recruitment programmes (GRP) and other campus-based events favorably to generate interest in full-time / part-time qualifications and quality leads.
• Initiate appropriate sales drives and promotional activities to generate leads / enquiries and to convert enquiries into applications.
• Attending to all leads and enquiries within an hour (during normal business hours, on weekdays).
• Continuous monitoring and assistance of all queries (website, email, telephonic, TAWK, WhatsApp) with the intent to convert into applications.
• Maintains adherence to quality standards and guidelines to ensure the best customer service for both brands, at all times.
• Achieve monthly / annual individual registration targets.

Relationship Management:

• Establish and foster productive relationships with teachers, principals and other relevant partners.
• Build and manage relationships with current students (rollover), prospective students (new) and their parents at all relevant touchpoints during the application process to the standards agreed.
• Attend to queries from students / parents timeously to ensure a positive service experience for prospective students.
• Conduct appointments with prospective students to gain insights into their needs and provide feedback on the appropriate IIE-Vega qualification that suits their needs.
• Keeps regular records (STASY, appointment forms) of interaction/ engagement with prospective students (telephone conversations / appointments / email enquiries / open days / events).
• Receive, evaluate, process and report on applications and registrations from prospective students.
• Provide applicants with regular feedback on their application status and implement regular sales and marketing initiatives to convert applications into registrations.

Database Administration:

• Capture data in respect of student leads, appointments, applications and registrations timeously and accurately into STASY.
• Complete STASY workflow to ensure that automated communication triggers are maintained.
• Keep updated records of interactions/ engagement with prospective students (telephone conversations / appointments / email enquiries / open days / events).
• Keep accurate record of the conversions from application to registration using the registration report and STASY.

Sales Administration:

• Creation of student file containing the student’s relevant application documents (Student ID, latest results, application form, POP).
• Capturing and reporting of all appointments into STASY and to MS Teams folder.
• Processing of applications on STASY ensuring accurate capturing of all student information.
• Request application confirmation letters.
• Prepare sales figures and statistics as required
• Follow up on payments for applications, pre-registrations, and registrations.
• Request study visa letters / conditional registration letters where applicable timeously.
• Follow the appropriate admission processes. Upload admission queries to STASY / SATS where required.