Jupidex: Technical Manager - Pietermaritzburg at Plennegy Group

RESPONSIBILITIES:

1. Manage the Technical Support Department

• Supporting and communicating constantly with dealers on technical issues.
• First point of contact with factories and suppliers in regards of technical issues.
• Maintain high relationship levels with factories and suppliers
• Dealer visits to maintain and share product knowledge.
• Manage the defined warranty budget and deal with warranty issues in timely and disciplined manner.
• Introduce a customer support process that will capture and analyse deep customer understanding data in regard to our current and future product portfolio.
• Work closely with Sales & Marketing teams to ensure we meet customers’ needs.
• Marketing of spare parts to dealers - increase parts sales through workshops.
• Maintaining dealer stock levels - recommended and critical spare parts.
• Promoting spare sales on demo days.
• Promoting the Jupidex brands.
• Effectively roll out the Jupidex Parts and Technical Certification training program.
• Assure that training is accurate and relevant.
• Assist BDM with new product evaluations and validations to ensure equipment meets all our market and customer requirements
• Determine training needs of direct reports and implement suitable and approved training programs as and when required.

2. Manage the Assembly and Quality Department

• Roll out of SAGE X3 business model to ensure increased efficiency
• increase efficiency and manage cost
• Control and Pre-Delivery Inspection process
• Manage all aspects of Health and Safety requirements
• Management policies, procedures, overtime, leave, job cards,
• Training needs of personnel and implementing suitable and approved training programs as and when required.

3. Precision Farming / Farm Management Systems

• Develop and integrate our precision farming value proposition into our business.
• In a hybrid role, partial sales and partial product, the main responsibility will be to establish and maintain a strong rapport with customers and dealers and ensure that they have the best possible experience with Jupidex’s products and services.
• Assisting the sales team with customer/dealer installation and product demos.
• Keep abreast of government regulations and emerging technology trends, cultivars to support precision farming projects
• Managing all precision product licenses (Geo spread, Spot Spray, etc)

REQUIREMENTS:

Education

• Min:    Post-Matric Certificate/Diploma
• Ideal:  Degree in agriculture/business/marketing or a related field

Legal Requirements

• Min:    Driver’s License
• Ideal:  Police clearance

Training

• Min:    On-the-job training, Computer Skills on Word & EXCEL
• Ideal:  Implements, agricultural application technology and precision farming

Hazard & Safety Requirements

• Min:    Occupational Health & Safety

Experience

• High level of product application knowledge - 5-10 years’ experience