Key Account Manager at MultiChoice

Tasks  

Account Management & Partner Growth 

• Own relationships with assigned retail buyers and commercial teams 
• Develop and execute aligned joint business plans with each partner within agreed commercial frameworks 
• Identify and support the onboarding of new partners  in line with approved channel and commercial strategies 
• Build compelling pitch decks and proposals to secure new listings and partnerships 
• Drive account-level sales growth through proactive engagement and planning 

Sales Execution & Order Management 

• Engage regularly with buyers to ensure timely placement of orders 
• Forecast demand in collaboration with partners and internal teams 
• Track order patterns and proactively address gaps or risks 
• Coordinate alignment between sales plans and stock availability with internal teams 

Stock Availability & In-Store Presence  

• Monitor stock levels across partner stores and distribution centres 
• Proactively address stock-outs and overstock risks 
• Work with supply chain teams to ensure efficient replenishment 
• Conduct and/or coordinate store visits to validate stock presence ,visibility and execution standards 

Relationship Management & Issue Resolution 

• Act as the primary point of contact for assigned accounts 
• Resolve or escalate disputes, and operational challenges in line with agreed governance processes 
• Ensure alignment between internal teams and partner expectations 
• Build long-term partnerships through consistent engagement and value delivery 

Commercial Compliance & Payments 

• Monitor pricing compliance across partners and escalate non-compliance in line with agreed trading terms 
• Ensure adherence to agreed trading terms and contracts 
• Track and follow up on outstanding payments 
• Support reconciliation of accounts and resolution of billing issues 

Promotions, Pricing & Trade Marketing Execution 

• Monitor and support pricing consistency during and outside promotional periods Ensure execution of agreed promotions and campaigns 
• Manage broadsheet participation and promotional visibility 
• Coordinate trade marketing initiatives within partner channels 

In-Store Execution & Merchandising 

• Support implementation of merchandising and display standards 
• Ensure visibility of decoders and related products in-store 
• Work with trade marketing teams to deploy POS materials 
• Identify opportunities to improve in-store conversion 

 Market Intelligence & Performance Reporting 

• Gather feedback from buyers and store environments 
• Monitor competitor activity, pricing, and promotions 
• Identify and recommend opportunities for account growth, innovation, or execution improvement 
• Provide regular account and market performance reports 

Qualifications 

• Bachelor’s degree in Business, Commerce, Marketing, or a related  commercial discipline
• Postgraduate degree would be advantageous  

Experience  

• 5–8years’ experience in key account management or comparable FMCG/ retail commercial roles
• Proven experience managing retail buyers and commercial relationships
• Track record of achieving sales targets within formal retail or distribution environments
• Experience in trade marketing, promotions, and in-store execution
• Demonstrated understanding of retail operations, supply chain coordination, and merchandising principles within formal trade environments