Key Account Manager - Western Cape or Gauteng (48512) at Ntice Sourcing Solutions

Job Description

• A beverage manufacture and distributor in South Africa, has a permanent employment opportunity for an experienced Key Accounts Manager, based in Western Cape or Gauteng.
• We are seeking an experienced Key Accounts Manager to manage and develop relationships with key convenience stores, on-consumption outlets, and pharmaceutical retailers.
• This role is critical to our continued expansion and requires a results-driven professional who can navigate complex retail environments while delivering exceptional customer service.

Duties and Responsibilities:

Minimum Requirements:

Education and Experience:

• 5+ years' experience in key account management within FMCG. Key account experience
• in Convenience stores, on-consumption outlets, and pharmaceutical retailers would be preferable.
• Experience in dealing with Liquor outlets will be advantageous
• Bachelor's degree in business, Marketing, or related field
• Strong negotiation, presentation, and analytical abilities
• Deep understanding of retail dynamics and category management principles.
• Proficiency in Microsoft Office and CRM system (Customer Relationship Management)
• Valid driver's license and willingness to travel.

Key Responsibilities:

Account Management & Growth

• Develop and execute account strategies for assigned convenience, on-con, and pharma customers.
• Drive, achieve and exceed sales targets, market share expansion, and profitability goals.
• Identify and capitalize on new business opportunities within existing accounts
• Conduct regular business reviews and strategic planning sessions with key stakeholders

Relationship Building & Partnership Development

• Build and maintain strong relationships with buyers, category managers, and senior decision-makers
• Act as primary point of contact for all commercial activities with assigned accounts
• Collaborate with customers on joint business planning and promotional activities
• Resolve customer issues and disputes in a timely and professional manner

Commercial Excellence

• Negotiate pricing, terms, and promotional agreements to maximize profitability
• Develop compelling business cases for new product listings and range extensions
• Monitor competitor activities and identify new business opportunities
• Ensure optimal product placement and visibility within customer outlets

Cross-Functional Collaboration

• Work closely with supply chain, marketing, and finance teams to deliver customer requirements
• Coordinate with field sales teams to ensure consistent execution at store level
• Provide market intelligence and customer insights to inform product development
• Support trade marketing initiatives and promotional campaigns.

Core Competencies:

Commercial Acumen

• Strong financial literacy with ability to analyse impact of commercial decisions
• Excellent negotiation skills with proven ability to create win-win outcomes
• Strategic thinking capabilities to identify long-term growth opportunities
• Data-driven approach to decision making and performance measurement

Relationship Management & Execution

• Exceptional interpersonal and communication skills
• Ability to influence and persuade at all organizational levels
• Cultural sensitivity and adaptability when working with diverse customer base
• Conflict resolution skills to manage challenging situations professionally
• Resilience and persistence in pursuing challenging objectives
• Ability to work independently and manage multiple priorities effectively
• Results-oriented mindset with focus on delivering measurable outcomes

Industry Knowledge

• Deep understanding of convenience store operations and consumer behaviour.
• Knowledge of on-consumption channels including forecourts, travel hubs, and hospitality.
• Familiarity with pharmaceutical retail environment and regulatory requirements