Key Accounts Manager at Thermo Fisher Scientific

Job Description

• Develop, Strengthen and maintain strong relationships with significant clients by understanding their business goals, while aligning them with our company standards
• Serve as a customer advocate within the organization, ensuring prompt action on client feedback to continuously improve service delivery
• Devise strategic plans to increase revenue and profitability from key clients while adapting to the changing needs of clients.
• Handle any issues or conflicts raised by key clients on time
• Based on profound knowledge of forensic human identification and Prospective activities, develop objectives to grow and expand business in the region
• Competes for all existing and new sales opportunities within the territory to meet or exceed targets
• Develop strategies for our channel partners, appoints and dismisses channel partners to drive growth and customer satisfaction
• Gathers, analyzes and delivers information from the field to allow the company to develop strategies and products appropriated to the forensic market
• Provide accurate forecast and lost order reporting through the use of the CRM system
• Ensures that all necessary resources needed are used efficiently and effectively in order to increase business
• Co-ordinate all issues with key clients between sales, service, support, customer services, marketing and finance