Learning & Amp; Development Lead/Specialist - Homechoice (Southern Suburbs (Cape)) at HomeChoice Holdings Limited

Description

• We are looking for a Learning Specialist to drive the full learning lifecycle from needs analysis to the design of blended learning solutions all aligned to the business strategy.
• This role will be critical in building internal capabilities, maintaining governance standards, and leveraging technology to support a learning culture.

What you will love doing in this role

Learning Strategy and Execution

• Lead the design and execution of learning strategies for corporate, retail and contact centre environments.
• Partner with business leaders to identify capability gaps and learning needs.
• Translate business priorities into clear L&D deliverables.

Team Leadership

• Provide leadership, coaching, and guidance to the L&D Facilitators.
• Ensure consistent delivery of training across channels and business units.
• Foster a culture of innovation and continuous improvement within the L&D team.

Content Development and Instructional Design

• Design and develop engaging learning content, including eLearning modules, facilitator guides, assessments, videos, and blended learning materials.
• Ensure content is aligned with adult learning principles, and is scalable, interactive, and accessible.
• Stay abreast of learning trends, digital tools, and methodologies to enhance content quality.

Training Delivery Oversight

• Oversee the planning and coordination of training sessions, learning journeys, onboarding programmes, and soft skill development.
• Engage with our training partners to deliver formal training QCTO training programmes.
• Conduct learning needs analyses and impact evaluations to refine future learning initiatives.

Stakeholder Engagement

• Work closely with Retail Operations, Contact Centre, and HRBPs to ensure learning interventions are relevant and timely.
• Serve as the L&D representative in cross-functional projects and business initiatives.

Reporting and Evaluation

• Track, report, and analyse training metrics and learning impact.
• Develop dashboards and reports to communicate progress to HR and business leaders.

Requirements

What we will love about you

• Solid commercial understanding and an ability to connect learning to performance outcomes.
• Tech-savvy and excited by the use of digital tools to scale learning delivery.
• Ability to navigate complexity and manage multiple stakeholders across regions.
• Collaborative and agile mindset, with the ability to work in a fast-paced, ever-changing environment.
• Passionate about building capability and growing people.

What you’ll need to do this role

• Bachelor's Degree (3 years) / NQF level 7
• OD-ETDP qualification with a core focus on Instructional Design principles
• Experience using content development tools, AI LLM, Video creation tools and LMS, preferably Moodle.
• Minimum of 4 years’ experience in a Learning & Development environment
• At least 5 years’ experience in an HR environment
• Valid driver’s license
• Ability to travel nationally
• Strong Project Management capabilities

Behaviours we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun