Learning and Development Manager at JM Placement Solutions

Well established company offering financial services is looking for a Learning and Development Manager to join their team in Cape Town.

Successful candidate must have: 

• 8+ years senior level experience in a training, learning and development management environment.
• Proven exposure in optimising learning through the application of blended solutions (incl. e-learning tools and methodologies, etc.)
• Leadership and people management experience.
• Relevant learning, training and development degree preferably in Social Sciences with an appropriate training & development certification.
• Experience in the financial services industry advantageous.

Job purpose

Develop and implement the Learning & Development (L&D) strategy that supports business objectives by applying best practice methodologies contributing to the high standard of training, education, learning and development. Providing input into business strategy relating to learning and development and the implementation thereof through the L&D team.

Responsible for the day-to-day management of the learning and development function and the L&D team.

Key outcomes

The following outcomes will be expected to be achieved by the L&D Manager.

Developing and retaining talent:

• Assess the organisation’s current talent to identify any skill gaps, leadership potential and develop a strategy for bridging the gap.
• Create and execute learning strategies and programmes to help employees to acquire the skills required.
• Create learning and training events for all employees, from initial inductions to leadership programmes.
• Management of technical training and learning and having a strong understanding of what these entails.
• Working closely with leaders across the organisation, having a full understanding of their departments, training and learning requirements.
• To maintain a consistent service delivery to ensure client satisfaction.
• Continuously evaluating and improving internal processes to ensure effectiveness and efficiencies.
• To monitor and evaluate the effectiveness of training and learning by deploying measurement and feedback tools, that track outcomes and ensure alignment of business objectives.
• Implement various learning methods and different learning styles.
• Maintain an understanding of the latest learning trends, developments and best practices.
• Develop and implement management and staff development programs that support the organisation’s succession plan.

Management of the learning and development budget:

• Manage the L&D budget effectively and efficiently to demonstrate return on investment through performance.

Lead and Facilitate Change:

• Identify change and propose plans to serve the departments, leaders and employees through applying the right resources and methodologies and communicating to various stakeholders accordingly.

Skills Development:

• Drive the Skills Development Strategy and SPF skills plan through the achievement of targets.
• Collate, record and compile management information to demonstrate progress against skills development targets.
• Adhere to best practices and legislative requirements (Skills Development Act, Employment Equity Act).

Building and maintaining a learning culture:

• Cultivate a learning culture to encourage continuous learning that will increase productivity, employee engagement, develop a sense of ownership and accountability and enhance the ability for employees to adapt to change.

Team Support:

• Managing the development of the L&D team through coaching and mentoring.
• Continuous development and improvement of the L&D team, L&D processes, standards and best practice.
• Improve training and facilitation capability.
• Improve innovation capacity within the L&D team (creative thinking, input to solutions)
• Relationship building with internal and external teams and managing relationships with various stakeholders (incl.
• managers, senior management and Exco)
• Effective and efficient communication (verbal and written)

Qualifications and experience

• 8+ years senior level experience in a training, learning and development management environment.
• Proven exposure in optimising learning through the application of blended solutions (incl. e-learning tools and methodologies, etc.)
• Leadership and people management experience.
• Relevant learning, training and development degree preferably in Social Sciences with an appropriate training & development certification.
• Experience in the financial services industry advantageous.

Competencies

• Cultivating innovation
• Drive Results
• Collaboration
• Customer Focus
• Being Resilient and agile
• Accountability & Ownership
• Leadership and coaching
• Problem Solving and decision-making
• Negotiation and assertiveness
• Influencing and facilitation

Attributes

• Honesty, integrity and respect
• Positive, can do attitude with high self confidence levels
• Self-starter with presence and professionalism
• Ability to co-operate and thrive both within an independent and team environment