Learning & Development Generalist at PricewaterhouseCoopers (PwC)

Job Description & Summary

A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You’ll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Invite and give in the moment feedback in a constructive manner.

• Share and collaborate effectively with others.

• Identify and make suggestions for improvements when problems and/or opportunities arise.

• Handle, manipulate and analyse data and information responsibly.

• Follow risk management and compliance procedures.

• Keep up-to-date with developments in area of specialism.

• Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.

• Build and maintain an internal and external network.

• Seek opportunities to learn about how PwC works as a global network of firms.

• Uphold the firm's code of ethics and business conduct.

Job Profile Summary

A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You’ll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.

Job Description

Risk & Quality:

• Bi-monthly Risk Management reporting for Archiving stats and A&C Assessments Overdue & Due using PowerBI/Workbench (A&C - fix naming conventions)

• Paper file management cleanup

• Ongoing data compliance monitoring

• Perform information security checks

• Assist Partners with their training transcript administration for CPD compliance.

• Assist partners with submission of hours to IRBA

External events & conferences:

• IFRS electronic invites & management of Client registrations

• Clients creation, project codes create in ServiceNow, Invoicing and payment management (follow up on outstanding billings and confirm receipts)

• Logging of VAT update requests, name and or address change requests etc

• Using Engagement Management Automation / EM Bot or Chatbot (EMA)

• CPD certificates, name tags, attendance registers

• VIP client care during the event - be available and visible to assist with any issues at both Cape Town and Stellenbosch Office.

SAICA:

• Processing ITC and APC Saica exam registration fees

• Processing Board Course and APT course fees (ITC & APC)

• Arrange in-house sessions (if any)

Training room management:

• Bookings in diary for internal and external events

• Meeting room and training room bookings e.g Core Assurance training

• Overseeing training room assistant and communication on room setup requirements e.g white board/flip charts clean, new koki’s, sounds working, handouts etc

Training support (Shared responsibilities - New Intake training):

• Create sessions on Vantage/Cornerstone

• Ensure presenters have access to Attend / provide Attend codes ahead of time

• Targeting for sessions

• Booking participants onto sessions

• Marking off completions & attendance if Attend was not used correctly

• Movement of participants between sessions

• Pulling evaluation reports post events

• Assist practice with ad hoc queries on learning records, attendance, targets etc

• Assist with Vantage queries for the Western Cape region.

• Monitor timely completion of elearings

• R&Q Events / Core Assurance training:(Shared responsibilities)

• Obtain quotes & agree menu with course owner

• Complete function forms for Compass/caterers

• Meal vouchers for small events

• Oversee lunch time in the canteen - quality & quantity of training meals

• Printing/handouts for training

• Name tags for specific events e.g new Intake

• Binding & laminating when needed

• Bookings & payments, flights, accommodation, car hire, parking at airport etc