Learning & Development Manager at Nimble Group

Key Responsibilities:

Under the management / direction of the Head of HUman Capital, the Learning and Development Manager will have the following responsibilities (including but not limited to):

Learning Delivery Oversight:

• Manage, coach, and support a team of facilitators to ensure consistent, high-quality training delivery.
• Monitor training schedules and session attendance.
• Address and resolve any complaints or concerns relating to training delivery or facilitator performance.
• Ensure training sessions are delivered on time and to company standards.

Facilitator Management:

• Maintain facilitator manuals and ensure facilitators adhere to standard practices.
• Conduct facilitator observations and provide written feedback.
• Manage facilitator availability and leave schedules.
• Complete and submit facilitator performance reviews timeously.

Administration and Coordination:

• Coordinate all logistics for training activities, including scheduling and internal communication.
• Maintain up-to-date and accurate training records.
• Ensure all training documentation is complete, compliant, and audit-ready.
• Organise and chair regular Learning and Development meetings.

Compliance and Reporting:

• Act as the organisation's Skills Development Facilitator (SDF).
• Prepare and submit Workplace Skills Plans (WSP) and Annual Training Reports (ATR) to relevant SETAs.
• Ensure compliance with SETA requirements, legislative regulations, and company policies.
• Establish and manage the training committee and ensure distribution of minutes.
• Manage and report on available training grants and rebates.

Learnerships and Bursaries:

• Oversee the administration of learnerships, internships, and bursary programmes.
• Ensure learnerships and bursaries are compliant with equity and transformation goals.
• Manage training budgets relating to learnership and bursary programmes.

Reporting and Analytics:

• Generate regular reports on training activities, compliance, and facilitator performance.
• Monitor and report on key Learning and Development KPIs.

Requirements:

• A related tertiary qualification in HR, Learning and Development, Education, or Business.
• Minimum 5 years’ experience in Learning and Development, with at least 2 years in a management or leadership role.
• ND - ODETDP Certification (advantageous).
• Solid understanding of SETA requirements, WSP, ATR, and B-BBEE legislation.
• Previous experience managing a team of facilitators within a call centre or similar environment.
• Strong administrative skills and attention to detail.
• Practical experience with Learner Management Systems (LMS).
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Strong communication, coaching, and interpersonal skills.
• Ability to work independently and manage multiple tasks under pressure.

Skills / Knowledge / Attributes:

• Highly organised with excellent time management skills.
• Calm, solution-oriented, and able to coach teams effectively.
• Strong sense of accountability and initiative.
• Ability to maintain professionalism under pressure.
• Strong analytical and reporting abilities.
• Passionate about learning operations and continuous improvement.

Remuneration and Benefits Structure:

• Competitive Salary

Benefits Package, at the full cost to the Employer:

• Group Life Cover
• Disability Cover
• Subsidised schooling for children aged 3 months to 5 years, at Peak Child
• Paid Birthday Leave
• Paid Maternity Leave
• Free access to WIFI